(USA) Tire & Battery Technician - Automotive

Walmart•Midlothian, VA

6d•$19 - $27•Onsite

About The Position

As a Tire and Battery Center Technician at Sam’s Club, you provide safe and efficient service in the department’s sales and service areas while helping meet members’ expectations. You work collaboratively with other associates to support customer service and department operations. The role involves applying knowledge of tire and battery products, service standards, safety and compliance protocols, equipment, and tire pressure monitoring systems (TPMS). You also use digital tools and systems to support sales, service, safety, and training. Responsibilities include assisting members, processing sales and service transactions, maintaining inventory and work areas, monitoring equipment and supplies, and completing required documentation. Technicians are expected to model respectful, supportive, team-oriented behavior; help train and mentor associates; uphold company policies and ethics; and contribute to a culture of continuous improvement and member-focused service. The position requires a valid state-issued driver’s license, completion of required training and assessments within the prescribed time period, and that the associate be at least 18 years old.

Requirements

Valid state-issued driver’s license.
Must be 18 years of age or older.
Must successfully complete all job-required trainings and assessments within the prescribed time period if hired.

Nice To Haves

Experience in the auto service industry.
Retail experience.

Responsibilities

Collaborate with team members to fulfill sales and service requests and provide safe, efficient customer service.
Educate associates on tools, tasks, and resources, and mentor new technicians.
Apply knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operation, TPMS, product specifications, and seasonality.
Use handheld technology and digital systems to support sales, service, safety decisions, product information, product application, and training.
Communicate equipment, tool, and supply needs to the TBC Lead; track and monitor returns and special orders.
Operate cash registers and process transactions.
Maintain accurate inventory and audit, safety, and compliance standards.
Report complaints, safety hazards, and problems involving products, services, or work areas.
Complete paperwork, logs, and other required documentation.
Ensure merchandise is packaged, labeled, and stored in accordance with company policies and procedures.
Identify member needs, assist with purchasing decisions, and resolve issues and concerns.
Model high-quality service and advocate for the member experience in the Tire and Battery Center.
Help train team members, support their development, and promote respectful, supportive, and team-oriented work.
Follow company policies, procedures, and standards of ethics and integrity, including using the Open Door Policy.
Complete work assignments and priorities by collaborating with managers, coworkers, customers, and business partners; communicating progress; and recommending improvements.
Promote inclusion, build trusting relationships, communicate positively, and recognize others’ contributions.
Make decisions based on reliable information, deliver results with the customer first, and adapt to change and feedback.
Support continuous improvement and the adoption of new technologies and skills.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off and/or paid protected time off for vacation, sick leave, holidays, or other purposes, subject to job classification and length of employment.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid Live Better U education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.