(USA) Tire & Battery Technician - Automotive

Walmart•Longview, TX

13d

About The Position

As a Tire & Battery Center Technician, you will provide safe and efficient service in the sales and service areas of the department and help deliver a positive member experience. You will collaborate with associates to meet member expectations, support service requests, and maintain department safety, inventory, and compliance standards. The role includes assisting members with purchasing decisions, operating equipment and point-of-sale systems, processing transactions, and using digital tools to support service and sales. Technicians are also expected to model respectful, ethical, team-oriented behavior and help train and mentor other team members.

Requirements

Valid state-issued driver's license.
Must be 18 years of age or older.
Must successfully complete all job-required training and assessments within the prescribed time period if offered the position.

Nice To Haves

Experience in the auto service industry.
Retail experience.

Responsibilities

Collaborate with team members to fulfill sales and service requests, educate associates on tools, tasks, and resources, and mentor new technicians.
Provide safe and efficient customer service using interpersonal and communication skills.
Follow safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operating procedures, and product specifications.
Use point-of-sale systems and phone and in-person selling techniques.
Use digital tools and handheld technology to plan and drive sales, improve the service experience, support associate engagement, and make timely business decisions.
Communicate equipment, tools, and supply needs to the TBC Lead; track and monitor returns and special orders.
Operate cash registers and process transactions.
Maintain the physical work area and accurate inventory, audit, safety, and compliance standards.
Report complaints, safety hazards, and problems with products, services, and work areas.
Complete required paperwork, logs, and other documentation; ensure merchandise is packaged, labeled, and stored according to company policies and procedures.
Identify member needs, assist with purchasing decisions, and resolve issues and concerns.
Represent the brand by valuing the member experience and modeling high-quality service and products.
Support and assist with training team members; develop and mentor others.
Comply with company policies, procedures, and ethical standards, and use the Open Door Policy.
Complete assignments and priorities by collaborating with managers, coworkers, customers, and business partners; communicate progress and recommend improvements.
Promote a respectful, supportive, inclusive, and team-oriented workplace.
Act with integrity, accountability, humility, honesty, fairness, and transparency.
Put customers and members first, make decisions using reliable information, and consider the impact of work on team results.
Pursue continuous improvement, learn new technologies and skills, and support others through change.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid education benefit program, Live Better U, for eligible full-time and part-time associates; programs range from high school completion to bachelor's degrees and include English Language Learning and short-form certificates, with tuition, books, and fees covered.
Additional hourly premiums may apply in specific circumstances.