(USA) Tire & Battery Technician - Automotive

Walmart•Aiken, SC

10d•Onsite

About The Position

As a Tire & Battery Center Technician, you will provide safe and efficient service in the sales and service areas of the department and help deliver a positive experience for members. You will collaborate with associates to meet member expectations, apply safety and compliance protocols, and use equipment, digital tools, and systems to support sales and service operations. The role includes hands-on work in the physical area, member assistance, transactions, inventory and documentation tasks, and supporting and developing team members.

Requirements

Valid state-issued driver's license.
Must be at least 18 years of age.
Must successfully complete all job-required trainings and assessments within the prescribed time period.

Nice To Haves

Experience in the auto service industry.
Retail experience.

Responsibilities

Collaborate with team members to fulfill sales and service requests, educate associates on tools, tasks, and resources, and mentor new technicians.
Provide safe and efficient customer service and develop effective interpersonal communication.
Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, and seasonality.
Use Point of Sale systems and phone and in-person selling techniques.
Use digital tools and handheld technology to plan and drive sales, improve the service experience, support associate engagement, and make business decisions related to services, safety alerts, product information, product application, and training.
Communicate equipment, tool, and supply needs to the TBC Lead; track and monitor returns and special orders.
Operate cash registers and process transactions.
Perform hands-on work in the physical area and maintain accurate inventory, audit, safety, and compliance standards.
Report complaints, safety hazards, and problems with products, services, and work areas.
Complete paperwork, logs, and other required documentation.
Ensure merchandise is packaged, labeled, and stored in accordance with company policies and procedures.
Identify member needs, assist with purchasing decisions, and resolve issues and concerns.
Model high-quality service and products, advocate for the brand, and help train, develop, and mentor team members.
Comply with company policies, procedures, ethics, and integrity standards, including related action plans and the Open Door Policy.
Complete work assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress; and recommend improvements.
Promote respect, inclusion, teamwork, integrity, customer service, continuous improvement, and learning.
Successfully complete required job trainings and assessments within the prescribed time period.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid education through Live Better U, including eligible education programs, tuition, books, and fees.