(USA) Tire & Battery Technician - Automotive
About The Position
As a Tire and Battery Center Technician, you provide safe and efficient service in the department’s sales and service areas, helping deliver a positive member experience. You collaborate with other associates to meet members’ expectations and support sales, service, safety, and compliance standards. The role includes operating equipment and point-of-sale systems, processing transactions, maintaining inventory and required documentation, and supporting members with purchasing decisions and service concerns. You also share knowledge with associates, help train and mentor team members, and use digital tools to support sales, safety, and service operations. The position requires following company policies, procedures, and standards of ethics and integrity.
Requirements
- Valid state-issued driver's license.
- Must be 18 years of age or older.
- Must successfully complete all job-required trainings and assessments within the prescribed time period if hired.
Nice To Haves
- Auto service industry experience.
- Retail experience.
Responsibilities
- Collaborate with team members to fulfill sales and service requests, provide safe and efficient customer service, and educate or mentor other associates.
- Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operation, TPMS, product specifications, and seasonality.
- Use point-of-sale systems, handheld technology, and other digital tools to support sales, service, safety, training, and business decisions.
- Communicate equipment, tool, and supply needs to the TBC Lead; track and monitor returns and special orders.
- Operate cash registers and process transactions.
- Maintain accurate inventory and meet audit, safety, and compliance standards.
- Report complaints, safety hazards, product or service problems, and work-area issues.
- Complete paperwork, logs, and other required documentation; ensure merchandise is packaged, labeled, and stored according to company policies and procedures.
- Identify member needs, assist with purchasing decisions, and resolve issues and concerns.
- Model high-quality member service and act as a brand advocate in the Tire and Battery Center.
- Assist with training team members and help develop, influence, and support others.
- Follow company policies, procedures, standards of ethics and integrity, and related action plans; use the Open Door Policy.
- Complete assigned work by prioritizing tasks, meeting deadlines and expectations, communicating progress, and recommending improvements.
- Build respectful, supportive, and trusting working relationships; help develop and mentor others and recognize their contributions.
- Maintain high standards of integrity, ethics, and compliance, and hold oneself and others accountable.
- Serve customers and members, make decisions using reliable information, and consider how one’s work affects team results.
- Pursue continuous improvement, learn new skills and technologies, and support others through change.
Benefits
- Medical, vision, and dental coverage.
- 401(k).
- Stock purchase plan.
- Company-paid life insurance.
- Paid time off (PTO and/or PPTO), parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Company-paid education program (Live Better U), including tuition, books, and fees for eligible programs.
- Performance-based bonus awards.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
