(USA) Tire & Battery Technician - Automotive

Walmart • Columbus, GA

5d • Onsite

About The Position

As a Tire & Battery Center Technician, you will provide safe and efficient service in the sales and service areas of the department and help deliver a positive member experience. You will work collaboratively with other associates to meet members’ expectations. The role includes tire and battery service knowledge, safe equipment operation, customer assistance, transaction processing, inventory and documentation tasks, and supporting and training team members.

The position also requires following company policies, procedures, ethics and integrity standards, and safety and compliance protocols. Associates are expected to adapt to digital tools and change, communicate effectively, support a respectful and inclusive workplace, and help improve service and business processes. The hourly wage range is $19.00 to $27.00, with possible premiums of $0.35 to $3.00 per hour in specific circumstances.

Requirements

• Valid state-issued driver’s license.
• Must be 18 years of age or older.
• Must successfully complete all job-required training and assessments within the prescribed time period if hired.

Nice To Haves

• Auto service industry experience.
• Retail experience.

Responsibilities

• Collaborate with team members to fulfill sales and service requests, educate associates on tools, tasks, and resources, and mentor new technicians.
• Provide safe and efficient customer service using interpersonal and communication skills.
• Apply knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operation, TPMS, product specifications, and seasonality.
• Use Point of Sale systems and phone and in-person selling techniques.
• Use digital tools and handheld technology to plan and drive sales, improve the service experience, support associate engagement, and make business decisions related to services, safety alerts, product information, product applications, and training.
• Communicate equipment, tool, and supply needs to the TBC Lead; track and monitor returns and special orders; operate cash registers and process transactions.
• Maintain the physical work area, inventory accuracy, audit, safety, and compliance standards; report complaints, hazards, and problems with products, services, or work areas.
• Complete paperwork, logs, and other required documentation, and ensure merchandise is packaged, labeled, and stored according to company policies and procedures.
• Identify member needs, assist with purchasing decisions, and resolve issues and concerns.
• Model high-quality member service, develop and encourage others, and help train team members.
• Follow company policies, procedures, standards of ethics and integrity, and related action plans; use the Open Door Policy.
• Complete assignments and priorities by using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress; and recommend improvements.
• Build respectful, supportive, and trusting relationships; help develop and mentor others; and recognize others’ contributions.
• Act with integrity, accountability, humility, honesty, fairness, and transparency while supporting the company’s values and regenerative-company goal.
• Deliver results with the customer first, make decisions using reliable information, and consider the impact of work on team outcomes.
• Pursue continuous improvement, learn new technologies and skills, and support others through change.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off and/or PPTO for vacation, sick leave, holidays, or other purposes.
• Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid education benefit program through Live Better U, including tuition, books, and fees for eligible programs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed