(USA) Tire & Battery Technician - Automotive

Sam's West•La Habra, CA

27d

About The Position

As a Tire & Battery Center Technician, you will provide safe and efficient service in the sales and service areas of the department and help deliver a positive member experience. You will collaborate with associates to meet members’ expectations, support sales and service requests, and help maintain safe, compliant, and effective department operations. The role includes working with tire and battery products, equipment, service standards, Point of Sale systems, and digital tools. You will assist members with purchasing decisions, process transactions, maintain inventory and documentation, communicate equipment and supply needs, and help train and support team members. The position also involves following company policies and standards, promoting respectful teamwork and integrity, and adapting to new tools, information, and processes. The hourly wage range is $21.00 to $29.00. Additional premiums of $0.35 to $3.00 per hour may apply in specific circumstances. The actual hourly rate will equal or exceed the applicable minimum wage for the job location.

Requirements

Valid state-issued driver's license.
Must be 18 years of age or older.
Successfully complete all job-required training and assessments within the prescribed time period if hired.

Nice To Haves

Experience in the auto service industry.
Retail experience.

Responsibilities

Collaborate with team members to fulfill sales and service requests and help ensure safe, efficient customer service.
Educate associates about tools, tasks, and resources, and mentor or assist in training new technicians and team members.
Apply knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, and seasonality.
Use Point of Sale systems, phone and in-person selling techniques, handheld technology, and other digital systems to support service, sales, safety, and training.
Communicate equipment, tool, and supply needs to the TBC Lead; track and monitor returns and special orders.
Operate cash registers and process transactions.
Maintain accurate inventory and meet audit, safety, and compliance standards; complete required paperwork, logs, and documentation.
Report complaints, safety hazards, and problems with products, services, equipment, or work areas.
Package, label, and store merchandise according to company policies and procedures.
Identify member needs, assist with purchasing decisions, and resolve issues and concerns.
Model high-quality service and act as a brand advocate for the Tire & Battery Center.
Support a respectful, supportive, and team-oriented workplace and help develop, influence, and inspire others.
Follow company policies, procedures, ethics, and integrity standards, including applying relevant action plans and using the Open Door Policy.
Complete work assignments and priorities by collaborating with managers, coworkers, customers, and business partners; communicate progress and recommend improvements.
Promote inclusion, build trusting relationships, recognize others’ contributions, and support the team through change and continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid Live Better U education benefit, including eligible education programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered.
Performance-based bonus awards.
Additional hourly premiums may be available in specific circumstances.