(USA) Tire & Battery Technician - Automotive

Walmart•Tempe, AZ

11d•Onsite

About The Position

As a Tire and Battery Center Technician, you provide safe and efficient service in the sales and service areas of the department and work with other associates to meet members’ expectations. The role includes delivering customer service, supporting sales requests, using department tools and digital systems, maintaining equipment and inventory, and upholding safety, audit, compliance, and company standards. You also help train and mentor team members, resolve member concerns, and contribute to a respectful, collaborative workplace.

Requirements

Valid state-issued driver's license.
Must be 18 years of age or older.
Must successfully complete required job trainings and assessments within the prescribed time period if selected.

Nice To Haves

Auto service industry experience.
Retail experience.

Responsibilities

Collaborate with team members to fulfill sales and service requests and provide safe, efficient customer service.
Educate associates on tools, tasks, and resources, and mentor new technicians.
Apply knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operation, TPMS systems, product specifications, and seasonality.
Use Point of Sale systems and phone and in-person selling techniques.
Use handheld technology and digital systems to plan and drive sales, improve service, support associate engagement, and make decisions about services, safety alerts, product information, applications, and training.
Communicate equipment, tool, and supply needs to the TBC Lead; track and monitor returns and special orders.
Operate cash registers and process transactions.
Maintain the physical work area and accurate inventory, audit, safety, and compliance standards.
Report complaints, safety hazards, and problems involving products, services, or work areas.
Complete required paperwork, logs, and other documentation; ensure merchandise is packaged, labeled, and stored according to company policies and procedures.
Identify member needs, assist with purchasing decisions, and resolve member issues and concerns.
Model high-quality service and act as a brand advocate for the member experience.
Help train team members, support their development, and contribute to a respectful, supportive, and team-oriented workplace.
Follow company policies, procedures, ethics, and integrity standards, including use of the Open Door Policy.
Complete assigned work by prioritizing tasks and deadlines, collaborating with others, communicating progress, recommending improvements, and adapting to change and feedback.
Support Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world.
Put customers and members first, make decisions using reliable information, and support team results.
Pursue continuous improvement, learn new technologies and skills, and support others through change.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefits, including tuition, books, and fees for eligible programs.