(USA) Tire & Battery Technician - Automotive

Walmart • Wichita Falls, TX

12d • Onsite

About The Position

As a Tire & Battery Center Technician, you will provide safe and efficient service in the department’s sales and service areas, working collaboratively with associates to meet members’ expectations. The role includes assisting members with purchasing decisions, processing transactions, maintaining equipment and inventory, following safety and compliance standards, and supporting the training and development of team members. Technicians use digital tools and systems to make service and safety decisions and are expected to provide respectful, high-quality customer service while upholding company policies and values.

Requirements

• Valid state-issued driver's license.
• Must be 18 years of age or older.
• Must successfully complete all job-required training and assessments within the prescribed time period if hired.

Nice To Haves

• Experience in the auto service industry.
• Retail experience.

Responsibilities

• Collaborate with team members to fulfill sales and service requests, share knowledge of tools, tasks, and resources, and mentor new technicians.
• Provide safe and efficient customer service and communicate effectively with members and associates.
• Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operation, TPMS, product specifications, and seasonality.
• Use Point of Sale systems and phone and in-person selling techniques.
• Use handheld technology and digital systems to plan and drive sales, improve the service experience, respond to safety alerts, access product and training information, and make business decisions.
• Communicate equipment, tools, and supply needs to the TBC Lead; track and monitor returns and special orders.
• Operate cash registers and process transactions.
• Maintain the physical work area and accurate inventory, audit, safety, and compliance standards.
• Report complaints, safety hazards, and problems with products, services, and work areas.
• Complete required paperwork, logs, and other documentation; ensure merchandise is packaged, labeled, and stored according to company policies and procedures.
• Identify member needs, assist with purchasing decisions, and resolve issues and concerns.
• Model high-quality service and products, promote a respectful and team-oriented work style, and assist with training team members.
• Follow company policies, procedures, ethics standards, and related action plans; use the Open Door Policy.
• Complete work assignments and priorities by collaborating with relevant partners, identifying deadlines and expectations, communicating progress, recommending improvements, and adapting to change and feedback.
• Support a culture of belonging, integrity, accountability, customer-first service, continuous improvement, and learning.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase plan, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit, including programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed