(USA) Tire & Battery Technician - Automotive
About The Position
As a Tire and Battery Center Technician, you will provide safe and efficient service in the department’s sales and service areas and work collaboratively with associates to meet member expectations. The role involves supporting sales and service requests, applying tire and battery knowledge and safety protocols, using equipment and digital tools, maintaining inventory and documentation, processing transactions, and helping members with purchasing decisions and service concerns. Technicians are also expected to support and mentor team members, model respectful and high-quality service, follow company policies and standards, and contribute to continuous improvement.
Requirements
- Valid state-issued driver's license.
- Must be 18 years of age or older.
- Successfully complete all job-required training and assessments within the prescribed time period if hired.
Nice To Haves
- Experience in the auto service industry.
- Retail experience.
Responsibilities
- Collaborate with team members to fulfill sales and service requests, educate associates on tools, tasks, and resources, and mentor new technicians.
- Provide safe and efficient customer service and demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, and seasonality.
- Use digital tools and handheld technology to plan and drive sales, improve the service experience, support associate engagement, and make timely business decisions about services, safety alerts, product information, applications, and training.
- Communicate equipment, tool, and supply needs to the Tire and Battery Center Lead; track and monitor returns and special orders; operate cash registers and process transactions.
- Maintain the physical work area, inventory accuracy, audit, safety, and compliance standards; report complaints, hazards, and product, service, or work-area problems.
- Complete paperwork, logs, and other required documentation, and ensure merchandise is packaged, labeled, and stored according to company policies and procedures.
- Identify member needs, assist with purchasing decisions, and resolve issues and concerns.
- Model high-quality member service, support training, and help develop, influence, and mentor associates in a respectful, supportive, and team-oriented manner.
- Follow company policies, procedures, ethics, and integrity standards; complete assignments using relevant policies, data, and resources; communicate progress and recommend improvements.
- Promote a culture of belonging, teamwork, integrity, customer-first service, learning, resilience, and continuous improvement.
Benefits
- Medical, vision, and dental coverage.
- 401(k).
- Stock purchase plan.
- Company-paid life insurance.
- Paid time off, including PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
- Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U company-paid education benefit, including tuition, books, and fees for eligible programs from high school completion through bachelor's degrees, English language learning, and short-form certificates.
- Performance-based bonus awards.
- Additional hourly premiums may apply in specific circumstances.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
