(USA) Tire & Battery Technician - Automotive
About The Position
As a Tire & Battery Center Technician, you will provide safe and efficient service in the sales and service areas of the department and help deliver a positive member experience. You will collaborate with other associates to meet members’ expectations, maintain department safety and compliance, and support sales and service requests. The role includes using department tools, equipment, systems, and handheld technology; sharing knowledge with associates; helping train and mentor team members; processing transactions; maintaining inventory and required documentation; and identifying and resolving member concerns. Technicians are expected to follow company policies, procedures, ethics, and standards while contributing to a respectful, supportive, team-oriented workplace.
Requirements
- Valid state-issued driver's license.
- Must be 18 years of age or older.
- Must successfully complete all job-required trainings and assessments within the prescribed time period if selected.
Nice To Haves
- Experience in the auto service industry.
- Retail experience.
Responsibilities
- Collaborate with team members to fulfill sales and service requests, educate associates about tools, tasks, and resources, and mentor new technicians.
- Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, and Point of Sale systems.
- Use handheld technology and other digital tools to plan and drive sales, improve the service experience, support associate engagement, and make informed decisions about services, safety alerts, products, applications, and training.
- Communicate equipment, tool, and supply needs to the TBC Lead; track returns and special orders; operate cash registers and process transactions.
- Maintain accurate inventory and meet audit, safety, and compliance standards; report complaints, hazards, product or service problems, and work-area issues.
- Complete paperwork, logs, and other required documentation, and ensure merchandise is packaged, labeled, and stored according to company policies and procedures.
- Identify member needs, assist with purchasing decisions, and resolve issues and concerns.
- Model high-quality member service, support a respectful and team-oriented environment, and help train, develop, and mentor associates.
- Comply with company policies, procedures, ethics, and standards; complete work assignments and priorities using policies, data, and resources; communicate progress and recommend improvements.
- Support inclusion, integrity, customer service, continuous improvement, learning, and the use of new technologies and skills.
Benefits
- Medical, vision, and dental coverage.
- 401(k).
- Stock purchase program.
- Company-paid life insurance.
- Paid time off (PTO and/or PPTO), parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Company-paid education benefit program through Live Better U, ranging from high school completion to bachelor's degrees and including English Language Learning and short-form certificates; tuition, books, and fees are paid.
- Performance-based bonus awards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
