(USA) Tire & Battery Technician - Automotive
About The Position
As a Tire and Battery Center Technician, you provide safe and efficient service in the department’s sales and service areas, helping deliver a strong member experience. You collaborate with other associates to meet members’ expectations, contribute to sales and service operations, and support a safe, compliant, and well-maintained work area. The role includes using digital tools and equipment, assisting members with purchasing decisions, processing transactions, maintaining inventory and documentation, and helping train and mentor team members. Technicians are expected to uphold company policies, ethics, and values while supporting continuous improvement and adapting to change.
Requirements
- Valid state-issued driver's license.
- Must be 18 years of age or older.
- Must successfully complete all job-required training and assessments within the prescribed time period if hired.
Nice To Haves
- Auto service industry experience.
- Retail experience.
Responsibilities
- Collaborate with team members to fulfill sales and service requests, educate associates on tools, tasks, and resources, and mentor new technicians.
- Provide safe and efficient customer service while communicating effectively and developing interpersonal skills.
- Apply knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, and seasonality.
- Use Point of Sale systems and phone and in-person selling techniques.
- Use handheld technology and digital systems to support sales, service, safety decisions, product information, applications, and training.
- Communicate equipment, tools, and supply needs to the TBC Lead; track and monitor returns and special orders.
- Operate cash registers and process transactions.
- Maintain the physical work area and accurate inventory, audit, safety, and compliance standards.
- Report complaints, safety hazards, and problems involving products, services, or work areas.
- Complete required paperwork, logs, and other documentation; ensure merchandise is packaged, labeled, and stored according to company policies and procedures.
- Identify member needs, assist with purchasing decisions, and resolve issues and concerns.
- Model high-quality service and act as a brand advocate for the Tire and Battery Center.
- Support, train, develop, influence, and mentor team members in a respectful, supportive, and team-oriented manner.
- Follow company policies, procedures, and standards of ethics and integrity, including using the Open Door Policy and applying related action plans.
- Complete assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress; and recommend improvements.
- Promote inclusion, build trusting relationships, recognize others’ contributions, act with integrity, put customers and members first, and support continuous improvement and change.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off and/or paid protected time off, including applicable vacation, sick leave, and holidays.
- Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Company-paid education benefit program through Live Better U, covering eligible program tuition, books, and fees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
