(USA) Tire & Battery Technician - Automotive

Walmart • Asheville, NC

2d • $20 - $28 • Onsite

About The Position

As a Tire and Battery Center Technician, you provide safe, efficient service in both the sales and service areas and help deliver value to Sam’s Club members. You collaborate with associates to meet member expectations, provide customer service, and support the department’s sales and service operations.

The role includes applying safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operation knowledge, and product specifications. You use digital tools and systems to support sales, service, training, and safety decisions. You also help maintain equipment and supplies, inventory, records, and compliance standards; process transactions and special orders; and assist members with purchasing decisions and service concerns.

You model respectful, high-quality service and support team development by helping train, mentor, and encourage associates. You are expected to follow company policies and standards of ethics and integrity, collaborate effectively, adapt to change, and contribute to continuous improvement.

Requirements

• Valid state-issued driver's license.
• Must be 18 years of age or older.
• Must successfully complete all job-required training and assessments within the prescribed time period if selected.

Nice To Haves

• Experience in the auto service industry.
• Retail experience.

Responsibilities

• Collaborate with team members to fulfill sales and service requests, educate associates on tools, tasks, and resources, and mentor new technicians.
• Provide safe and efficient customer service and develop effective interpersonal communication.
• Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operation, TPMS, product specifications, and seasonality.
• Use Point of Sale systems and phone and in-person selling techniques.
• Use digital tools and handheld technology to plan and drive sales, improve the service experience, support associate engagement, and make timely decisions related to services, safety alerts, product information, applications, and training.
• Communicate equipment, tool, and supply needs to the TBC Lead; track and monitor returns and special orders.
• Operate cash registers and process transactions.
• Maintain accurate inventory and meet audit, safety, and compliance standards; report complaints, hazards, product or service problems, and work-area issues.
• Complete paperwork, logs, and other required documentation; ensure merchandise is packaged, labeled, and stored according to company policies and procedures.
• Identify member needs, assist with purchasing decisions, and resolve issues and concerns.
• Advocate for the brand and model respectful, supportive, team-oriented service and high-quality products.
• Help train, develop, and mentor team members and support them in overcoming roadblocks.
• Follow company policies, procedures, and standards of ethics and integrity, and apply related action plans and the Open Door Policy.
• Complete assigned work by using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; manage priorities and deadlines; communicate progress; recommend improvements; and adapt to change and feedback.
• Build trusting team relationships, communicate positively and effectively, recognize others’ contributions, and support a workplace where associates can thrive.
• Serve customers and members, make decisions based on reliable information, and consider how work affects the team and stakeholders.
• Learn, use new technologies and skills, support others through change, and contribute to continuous improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase plan.
• Company-paid life insurance.
• Paid time off, including PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
• Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit program, including tuition, books, and fees for eligible programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed