(USA) Tire & Battery Technician - Automotive
About The Position
As a Tire & Battery Center Technician, you will provide safe and efficient service in the department’s sales and service areas and help deliver a positive member experience. You will collaborate with associates to meet member expectations, support sales and service requests, and contribute to a safe, compliant, and well-maintained work area. The role includes advising members on purchasing decisions, operating equipment and point-of-sale systems, processing transactions, monitoring inventory and orders, and completing required documentation. You will use handheld technology and other digital tools to support service, safety, and business decisions. You will also help train and mentor team members, model respectful and high-quality service, and follow company policies, procedures, and standards of ethics and integrity.
Requirements
- Valid state-issued driver's license.
- Must be 18 years of age or older.
- Must successfully complete all job-required training and assessments within the prescribed time period if hired.
Nice To Haves
- Auto service industry experience.
- Retail experience.
Responsibilities
- Collaborate with team members to fulfill sales and service requests, educate associates on tools, tasks, and resources, and mentor new technicians.
- Apply safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operating procedures, TPMS knowledge, product specifications, and seasonality knowledge.
- Use point-of-sale systems, phone and in-person selling techniques, handheld technology, and digital systems to support sales, service, safety, and associate engagement.
- Communicate equipment, tools, and supply needs to the TBC Lead; track and monitor returns and special orders.
- Operate cash registers and process transactions.
- Maintain the physical work area and uphold inventory, audit, safety, and compliance standards.
- Report complaints, safety hazards, product or service problems, and work-area issues.
- Complete paperwork, logs, and other required documentation.
- Package, label, and store merchandise according to company policies and procedures.
- Identify member needs, assist with purchasing decisions, and resolve issues and concerns.
- Promote a positive member experience and model respectful, supportive, team-oriented service.
- Assist in training, developing, and mentoring team members.
- Follow company policies, procedures, ethics standards, and action plans; use the Open Door Policy.
- Complete work assignments and priorities by using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress; and recommend improvements.
- Support a workplace culture of belonging, integrity, customer service, continuous improvement, and learning.
Benefits
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including PTO and/or PPTO; parental leave, family care leave, bereavement leave, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Company-paid education through Live Better U, with eligible programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.
- Performance-based bonus awards.
- Hourly premiums may apply in specific circumstances.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
