(USA) Tire & Battery Technician - Automotive
About The Position
As a Tire and Battery Center Technician, you provide safe and efficient service in the department’s sales and service areas and work with other associates to meet members’ expectations. The role involves supporting tire and battery sales and service, following safety and compliance standards, operating service equipment and point-of-sale systems, and using digital tools to support sales and service decisions. You also maintain equipment and supplies, process transactions and orders, keep inventory and records accurate, address member needs and concerns, and help train and mentor associates. The position requires a valid state-issued driver’s license and completion of required training and assessments within the prescribed time period. Applicants must be at least 18 years old.
Requirements
- Valid state-issued driver's license.
- Must be 18 years of age or older.
- Must successfully complete all job-required trainings and assessments within the prescribed time period if selected.
Nice To Haves
- Auto service industry experience.
- Retail experience.
Responsibilities
- Collaborate with team members to fulfill sales and service requests, educate associates on tools, tasks, and resources, and help mentor new technicians.
- Provide safe and efficient customer service while following safety, compliance, tire and battery industry, and service standards.
- Demonstrate knowledge of tire and battery products, service equipment, TPMS, product specifications, and seasonality.
- Use point-of-sale systems, handheld technology, and other digital tools to support sales, service, safety, product information, and training.
- Communicate equipment, tools, and supply needs to the TBC Lead; track and monitor returns and special orders.
- Operate cash registers and process transactions.
- Maintain inventory, audit, safety, and compliance standards; report complaints, hazards, product or service problems, and work-area issues.
- Complete paperwork, logs, and other required documentation; ensure merchandise is packaged, labeled, and stored according to company policies and procedures.
- Identify member needs, assist with purchasing decisions, and resolve member issues and concerns.
- Model high-quality service and respectful, supportive, team-oriented conduct; help train, develop, and mentor associates.
- Comply with company policies, procedures, standards of ethics and integrity, and related action plans; use the Open Door Policy.
- Complete assignments and priorities by collaborating with relevant parties, meeting deadlines and expectations, communicating progress, recommending improvements, and adapting to change and feedback.
- Support a culture of belonging, integrity, customer service, continuous improvement, and the company's goal of becoming a regenerative company.
Benefits
- Medical, vision, and dental coverage.
- 401(k).
- Stock purchase plan.
- Company-paid life insurance.
- Paid time off (PTO and/or PPTO), which may be used for vacation, sick leave, holidays, or other purposes.
- Parental leave.
- Family care leave.
- Bereavement leave.
- Jury duty leave.
- Voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Company-paid education through Live Better U, including eligible programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates.
- Performance-based bonus awards.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
