(usa) tire & battery technician - automotive
About The Position
As a Tire & Battery Center Technician, you will provide safe and efficient service in the sales and service areas of the department and work collaboratively with associates to meet members’ expectations. The role involves supporting sales and service requests, following safety and compliance standards, operating department equipment and systems, using digital tools, processing transactions, maintaining inventory and documentation, and assisting members with purchasing decisions and service concerns. The technician also helps train and mentor team members and models respectful, customer-focused service aligned with company policies, ethics, and values.
Requirements
- Valid state-issued driver's license.
- Must be 18 years of age or older.
- Must successfully complete all job-required trainings and assessments within the prescribed time period if selected.
Nice To Haves
- Auto service industry experience.
- Retail experience.
Responsibilities
- Collaborate with team members to fulfill sales and service requests, educate associates on tools, tasks, and resources, and mentor new technicians.
- Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operation, TPMS, product specifications, and seasonality.
- Use Point of Sale systems, phones, in-person selling techniques, handheld technology, and other digital tools to support sales, service, safety, and associate engagement.
- Communicate equipment, tool, and supply needs to the TBC Lead; track and monitor returns and special orders.
- Operate cash registers and process transactions.
- Maintain accurate inventory, audit, safety, and compliance standards; report complaints, hazards, product or service problems, and work-area issues.
- Complete paperwork, logs, and other required documentation, and ensure merchandise is packaged, labeled, and stored according to company policies and procedures.
- Identify member needs, assist with purchasing decisions, and resolve issues and concerns.
- Model high-quality member service and help train, develop, influence, and mentor associates in a respectful, supportive, team-oriented manner.
- Follow company policies, procedures, ethics, and integrity standards, including using the Open Door Policy and implementing related action plans.
- Complete work assignments by setting priorities, meeting deadlines and expectations, communicating progress, collaborating with stakeholders, and recommending improvements.
- Contribute to a respectful and inclusive workplace, build trusting relationships, communicate positively, and recognize others’ contributions.
- Act with integrity and accountability, put customers and members first, make decisions using reliable information, and support continuous improvement and adaptation to new technologies and change.
Benefits
- Medical, vision, and dental coverage.
- 401(k).
- Stock purchase plan.
- Company-paid life insurance.
- Paid time off (PTO and/or PPTO), which may be used for vacation, sick leave, holidays, or other purposes.
- Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Company-paid education through Live Better U, including tuition, books, and fees for eligible programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
