(USA) Tire & Battery Technician - Automotive
About The Position
As a Tire and Battery Center Technician, you provide safe and efficient service in the sales and service areas of the department and help deliver a positive member experience. You collaborate with associates to meet member expectations, follow safety and compliance standards, and use service equipment, digital tools, and company systems to support department operations. The role includes helping with tire and battery services and sales, assisting members with purchase decisions and concerns, processing transactions, maintaining inventory and work areas, and completing required records. Technicians also share knowledge with teammates, support training, and model respectful, service-focused conduct consistent with company policies and values.
Requirements
- Valid state-issued driver's license.
- Must be 18 years of age or older.
- Must successfully complete required job trainings and assessments within the prescribed time period.
Nice To Haves
- Experience in the auto service industry.
- Retail experience.
Responsibilities
- Collaborate with team members to fulfill sales and service requests and educate associates on tools, tasks, and resources.
- Mentor and assist in training new technicians and other team members.
- Follow safety and compliance protocols, tire and battery industry guidelines, service standards, and product specifications.
- Operate service equipment and use knowledge of TPMS (Tire Pressure Monitoring Systems), product applications, and seasonality.
- Use Point of Sale systems, phone and in-person selling techniques, handheld technology, and other digital tools.
- Communicate equipment, tools, and supply needs to the TBC Lead.
- Track and monitor returns and special orders.
- Operate cash registers and process transactions.
- Maintain accurate inventory and meet audit, safety, and compliance standards.
- Report TBC complaints, safety hazards, and problems with products, services, and work areas.
- Complete required paperwork, logs, and other documentation.
- Ensure merchandise is packaged, labeled, and stored according to company policies and procedures.
- Identify member needs, assist with purchasing decisions, and resolve issues and concerns.
- Deliver high-quality member service and model respectful, supportive, team-oriented behavior.
- Comply with company policies, procedures, and ethical standards, and use the Open Door Policy when appropriate.
- Complete work assignments and priorities by using policies, data, and resources; communicate progress and recommend improvements.
- Build trusting relationships, communicate positively, recognize others' contributions, and support the team.
- Make decisions using reliable information, balance priorities, and consider how work affects the team and stakeholders.
- Learn and adapt to change, feedback, new technologies, and skills while supporting continuous improvement.
Benefits
- Medical, vision, and dental coverage.
- 401(k), stock purchase plan, and company-paid life insurance.
- Paid time off and/or paid protected time off, which may be used for vacation, sick leave, holidays, or other purposes.
- Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U company-paid education benefit, including tuition, books, and fees for eligible full-time and part-time associates.
- Performance-based bonus awards.
- Additional hourly premiums may apply in specific circumstances.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
