(USA) Tire & Battery Technician - Automotive
About The Position
As a Tire and Battery Center Technician, you will provide safe and efficient service in the sales and service areas of the department and work collaboratively with associates to meet members’ expectations. The role includes assisting members with purchasing decisions and resolving concerns, while maintaining service, safety, inventory, audit, and compliance standards. Technicians use digital tools and department equipment, process transactions, maintain records, and help train and support team members. The position also requires applying company policies, ethical standards, and customer-service principles in daily work.
Requirements
- Valid state-issued driver's license.
- Must be at least 18 years of age.
- Must successfully complete all job-required training and assessments within the prescribed time period.
Nice To Haves
- Experience in the auto service industry.
- Retail experience.
Responsibilities
- Collaborate with team members to fulfill sales and service requests, share knowledge of tools, tasks, and resources, and mentor new technicians.
- Provide safe and efficient customer service and demonstrate knowledge of safety and compliance protocols, tire and battery guidelines, service standards, equipment, TPMS, product specifications, and seasonality.
- Use Point of Sale systems, handheld technology, and other digital tools to support sales, service, safety, business decisions, and associate training.
- Communicate equipment, tool, and supply needs to the TBC Lead; track and monitor returns and special orders.
- Operate cash registers and process transactions.
- Maintain accurate inventory and follow audit, safety, compliance, packaging, labeling, storage, and documentation requirements.
- Identify member needs, assist with purchasing decisions, and resolve member issues and concerns.
- Report complaints, safety hazards, product or service problems, and work-area issues.
- Complete work assignments and priorities using policies, data, resources, and collaboration; communicate progress and recommend improvements.
- Model respectful, supportive, team-oriented behavior; help develop, train, and mentor associates and recognize their contributions.
- Uphold company policies, procedures, ethics, and integrity; support the company's goal of becoming a regenerative company.
- Deliver results while putting customers and members first, and adapt to change, feedback, new technologies, and skills.
Benefits
- Medical, vision, and dental coverage.
- 401(k).
- Stock purchase program.
- Company-paid life insurance.
- Paid time off and/or paid protected time off, including vacation, sick leave, holidays, and other purposes as applicable.
- Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Company-paid Live Better U education program for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.
- Performance-based bonus awards.
- Potential hourly premiums based on schedule, facility, season, or work performed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
