(USA) Tire & Battery Technician - Automotive

Walmart•Kokomo, IN

11d•Onsite

About The Position

As a Tire & Battery Center Technician, you will provide safe and efficient service in the department’s sales and service areas and work with other associates to meet members’ expectations. The role involves supporting tire and battery sales and services, assisting members with purchasing decisions, and maintaining safe, compliant, and well-organized work areas. You will use digital tools and equipment to support service delivery, make immediate business decisions, and communicate service, safety, product, and training information to colleagues. The position also includes mentoring and training team members, processing transactions, maintaining accurate inventory and documentation, and following company policies and standards.

Requirements

Valid state-issued driver’s license.
Must be at least 18 years of age.
Must successfully complete all job-required training and assessments within the prescribed time period if selected.

Nice To Haves

Experience in the auto service industry.
Retail experience.

Responsibilities

Collaborate with team members to fulfill sales and service requests, share knowledge of tools, tasks, and resources, and mentor new technicians.
Provide safe and efficient customer service while following safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operating procedures, and product specifications.
Use knowledge of tire pressure monitoring systems (TPMS), product specifications, seasonality, point-of-sale systems, and phone and in-person selling techniques.
Use handheld technology and digital systems to plan and drive sales, improve service, support associate engagement, and make decisions related to services, safety alerts, product information, product application, and training.
Communicate equipment, tool, and supply needs to the Tire & Battery Center Lead; track and monitor returns and special orders.
Operate cash registers and process transactions; maintain the physical work area and accurate inventory, audit, safety, and compliance standards.
Report complaints, safety hazards, product or service problems, and work-area issues; complete required paperwork, logs, and documentation.
Ensure merchandise is packaged, labeled, and stored according to company policies and procedures.
Identify member needs, assist with purchasing decisions, and resolve issues and concerns.
Model high-quality service and act as a brand advocate; support training and help develop, influence, and inspire team members.
Follow company policies, procedures, ethics standards, and related action plans, and use the Open Door Policy.
Complete assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress; and recommend improvements.
Promote respectful, supportive, team-oriented relationships; help develop and mentor others and recognize their contributions.
Maintain integrity, ethics, and compliance; act honestly, fairly, humbly, and transparently; and support the company’s goal of becoming a regenerative company.
Put customers and members first, make decisions based on reliable information, and consider how work affects the team’s ability to deliver results.
Show curiosity and resilience, pursue continuous improvement, adopt new technologies and skills, and support others through change.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid education benefit program, Live Better U, for eligible full-time and part-time associates.
Performance-based bonus awards.
Potential hourly premiums of $0.35 to $3.00 in qualifying circumstances.