(USA) Tire & Battery Technician - Automotive
About The Position
As a Tire and Battery Center Technician, you will provide safe and efficient service in the department’s sales and service areas and help deliver a positive member experience. You will collaborate with associates, fulfill service requests, and help the club meet member expectations. The role involves following safety and compliance protocols, applying tire and battery industry guidelines and service standards, operating equipment and point-of-sale systems, and using handheld technology and other digital tools. You will also assist members with purchasing decisions, process transactions, maintain inventory and documentation, report hazards and service issues, and help train and mentor team members. The position requires a valid state-issued driver’s license, completion of required training and assessments within the prescribed period, and being at least 18 years old.
Requirements
- Valid state-issued driver's license.
- Must be 18 years of age or older.
- Must successfully complete all job-required trainings and assessments within a prescribed time period if selected.
Nice To Haves
- Experience in the auto service industry.
- Retail experience.
Responsibilities
- Collaborate with team members to fulfill sales and service requests, educate associates on tools, tasks, and resources, and mentor new technicians.
- Provide safe and efficient customer service using appropriate interpersonal and communication skills.
- Follow safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operating procedures, and product specifications.
- Use point-of-sale systems, phone and in-person selling techniques, handheld technology, and other digital tools to support sales, service, safety, and associate engagement.
- Communicate equipment, tools, and supply needs to the TBC Lead; track returns and special orders; operate cash registers and process transactions.
- Maintain the physical work area, accurate inventory, and audit, safety, and compliance standards.
- Report complaints, safety hazards, product or service problems, and issues with work areas; complete required paperwork, logs, and documentation.
- Package, label, and store merchandise according to company policies and procedures.
- Identify member needs, assist with purchasing decisions, and resolve issues and concerns.
- Model high-quality service, support the member experience, and help train, develop, and mentor team members.
- Comply with company policies, procedures, ethics, and integrity standards; use the Open Door Policy and apply related action plans.
- Complete work assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress and recommend improvements.
- Promote a respectful, inclusive, team-oriented workplace; build trusting relationships and recognize others' contributions.
- Serve customers and members, make decisions using reliable information, and consider how work affects team outcomes.
- Learn, adapt to change and feedback, use new technologies and skills, and support continuous improvement.
Benefits
- Medical, vision, and dental coverage.
- 401(k).
- Stock purchase plan.
- Company-paid life insurance.
- Paid time off, including PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
- Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U company-paid education benefits, including tuition, books, and fees for eligible programs.
- Performance-based bonus awards.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
