(USA) Tire & Battery Technician - Automotive
About The Position
As a Tire & Battery Center Technician, you will provide safe and efficient service in the department’s sales and service areas and work collaboratively with associates to meet members’ expectations. The role involves delivering customer service, applying tire and battery knowledge, using equipment and digital tools, operating cash registers, processing transactions, maintaining inventory and documentation, and supporting team training. Technicians follow company policies, safety and compliance standards, and ethical practices while helping members with purchasing decisions and concerns.
Requirements
- Valid state-issued driver's license.
- Must be at least 18 years of age.
- Must successfully complete all job-required training and assessments within the prescribed time period if selected.
Nice To Haves
- Experience in the auto service industry.
- Retail experience.
Responsibilities
- Collaborate with team members to fulfill sales and service requests, educate associates on tools, tasks, and resources, and mentor new technicians.
- Provide safe and efficient customer service and use effective interpersonal and communication skills.
- Apply knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, and seasonality.
- Use Point of Sale systems and phone and in-person selling techniques.
- Use handheld technology and other digital systems to support sales, service, associate engagement, and timely business decisions.
- Communicate equipment, tool, and supply needs to the TBC Lead; track returns and special orders; operate cash registers; and process transactions.
- Maintain accurate inventory, audit, safety, and compliance standards; report complaints, hazards, and product, service, or work-area problems.
- Complete paperwork, logs, and other required documentation, and ensure merchandise is packaged, labeled, and stored according to company policies and procedures.
- Identify member needs, assist with purchasing decisions, and resolve member issues and concerns.
- Advocate for the brand and model high-quality service; assist with training and develop, influence, and support other team members.
- Follow company policies, procedures, ethics standards, and related action plans; use the Open Door Policy as appropriate.
- Complete assignments by setting priorities, collaborating with relevant parties, communicating progress, addressing improvement opportunities, and adapting to change and feedback.
- Promote respect, inclusion, integrity, teamwork, customer service, continuous improvement, and learning.
Benefits
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes, subject to job classification and length of employment.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Company-paid Live Better U education program for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.
- Performance-based bonus awards.
- Potential hourly premiums of $0.35 to $3.00 in specified circumstances.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
