(USA) Tire and Battery Service Advisor

Sam's East•Rock Hill, SC

27d•Onsite

About The Position

The Tire and Battery Service Advisor supports sales-floor operations and provides members with tire and battery product recommendations and services at the Tire and Battery Center (TBC). The role maintains safety, organization, stocking, zoning, and merchandise presentation standards, and handles merchandise claims, returns, shrink, and damages according to company policies. The advisor monitors tire and battery orders, assists members with installation appointments, communicates changes and cancellations, and suggests alternative installation options or tire fitments. The advisor provides service recommendations using Sam’s Garage, product knowledge, and reference materials; explains warranties; assists with tire maintenance and repair; and resolves member concerns. The role helps promote TBC merchandise and services, triages service-bay workflow, prioritizes appointments, and coordinates with the TBC Team Lead or Technicians to meet service needs. It also involves operating TBC equipment and point-of-sale hardware, completing vehicle service requests and tests, handling payments and returns, and maintaining required documentation. The position requires following safety, security, compliance, and merchandise-handling procedures; using digital tools and handheld devices; and working collaboratively with members, associates, managers, and other business partners. The advisor is expected to model respectful, ethical, member-focused behavior, support and develop teammates, and adapt to changing priorities and feedback. Sam’s Club describes the position as offering an hourly wage range of $20.00 to $28.00, with possible premiums in specified circumstances.

Requirements

Valid state-issued driver's license.
At least 18 years of age.
Follow safety and security guidelines, company procedures, and applicable laws and regulations when handling TBC products and providing TBC services.
Provide accurate information to members about TBC goods and services and meet member needs in a timely manner.
Operate TBC equipment and point-of-sale hardware correctly and safely, and complete required documentation.
Demonstrate interpersonal skills and the ability to engage effectively with people, including handling challenging situations professionally and empathetically.

Nice To Haves

Auto service industry experience.
Retail experience.

Responsibilities

Maintain facility and sales-floor safety by following safety policies and procedures, conducting safety sweeps, and handling forklifts and hazardous materials properly; correct or report unsafe conditions.
Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies, including handling claims, returns, shrink, and damages.
Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink items.
Monitor tire and battery orders and assist members with installation appointments; communicate lead-time changes and cancellations and suggest alternatives for installation or tire fitments.
Assist members with tire maintenance and repair services and provide product and service recommendations, explain warranties, and resolve concerns.
Promote TBC merchandise and services and collaborate with associates to increase member awareness of TBC offerings and value.
Triage and prioritize service-bay workflow and appointments using Sam’s Garage, service-queue awareness, and service-time requirements; make recommendations to the TBC Team Lead or Technicians as needed.
Use digital tools and handheld devices to plan sales, improve the service experience, make real-time business decisions, access product and training information, and encourage adoption of new tools.
Train, support, develop, and mentor team members and help address workflow roadblocks.
Complete vehicle service requests and tests, operate TBC equipment safely, receive and store merchandise and supplies, dispose of merchandise and supplies, and maintain required documentation.
Operate point-of-sale hardware, process member purchases and payments, and assist with returns, refunds, and exchanges using the appropriate procedures.
Follow company policies, procedures, ethics and integrity standards, TBC safety and security guidelines, and applicable laws and regulations; report complaints, hazards, shrink issues, and product, service, or work-area problems.
Complete work assignments and priorities by using policies, data, and resources; collaborating with stakeholders; communicating progress; identifying improvement opportunities; and adapting to change and feedback.
Treat people with respect, build trusting working relationships, communicate positively, act with integrity, put members first, and support continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit program, including eligible programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid by Walmart.
Performance-based bonus awards.
Possible hourly premiums in specified circumstances.