(USA) Tire and Battery Service Advisor

Walmart • Mobile, AL

25d • $19 - $27 • Onsite

About The Position

The Tire and Battery Service Advisor supports members and daily operations in the Tire and Battery Center (TBC). The role maintains a safe, organized, stocked, and properly merchandised sales floor; handles merchandise presentation, claims, returns, shrink, and damaged goods; and monitors tire and battery orders and installation appointments. The advisor informs members about lead-time changes and cancellations, suggests alternatives, and assists with tire maintenance and repair services.

The advisor provides expert member service by identifying needs, recommending suitable tire and battery products using Sam’s Garage and other reference materials, explaining warranties, and resolving concerns. The role promotes TBC merchandise and services, coordinates service-bay workflow and appointment priorities, and works with TBC team members to deliver timely service. It also requires knowledge of safety and compliance practices, tire and battery guidelines, service standards, equipment, TPMS, product specifications, point-of-sale systems, and selling techniques.

The position uses digital tools and handheld devices to support sales, service, business decisions, product knowledge, and training. The advisor operates TBC equipment safely, completes vehicle service requests and tests, handles merchandise and supplies, maintains documentation, and processes member purchases, payments, returns, refunds, and exchanges. The role also supports and develops team members, completes assigned work in collaboration with others, and follows company policies, procedures, and standards of ethics and integrity.

The position is based at the Sam’s Club location listed in Mobile, Alabama. The hourly wage range is $19.00 to $27.00, with possible premiums of $0.35 to $3.00 per hour in specified circumstances. Actual pay will meet or exceed the applicable minimum wage. Sam’s Club also describes performance-based bonuses and a range of benefits, subject to eligibility and plan terms.

Requirements

• Valid state-issued driver’s license.
• Must be 18 years of age or older.

Nice To Haves

• Auto service industry experience.
• Retail experience.

Responsibilities

• Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with steel standards, and correcting or reporting unsafe conditions.
• Keep the TBC sales floor organized, stocked, zoned, and merchandised; handle claims, returns, shrink, damages, and merchandise presentation tasks.
• Stock, clean, organize, sign, and price displays; remove damaged goods and secure fragile and high-shrink merchandise.
• Monitor tire and battery orders and help members with installation appointments, lead-time changes, cancellations, and alternative installation or tire-fitment options.
• Assist members with tire maintenance and repair services.
• Greet members, identify their needs, recommend suitable tire and battery products and services, explain warranties, and resolve concerns.
• Promote TBC merchandise and services and collaborate with club associates to increase member awareness of their value.
• Triage and prioritize service-bay workflow and appointments based on waiting members, service requirements, and time needed; make recommendations to the TBC Team Lead or Technicians.
• Use digital tools and handheld devices to plan sales, improve service, make real-time business decisions, access product and training information, and encourage adoption of new tools.
• Model high-quality member service, serve as a brand advocate, and help train, develop, and mentor team members.
• Complete vehicle service requests and tests; operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and maintain required documents.
• Process member purchases and assist with payments, returns, refunds, and exchanges using appropriate procedures for membership and payment types.
• Follow company policies, procedures, ethics standards, TBC safety and security guidelines, applicable laws, and point-of-sale procedures; report complaints, hazards, shrink issues, and problems with products, services, or work areas.
• Complete work assignments and priorities by collaborating with others, identifying deadlines and expectations, communicating progress, recommending improvements, and adapting to change and feedback.
• Demonstrate the company’s stated values by treating people with respect, working as a team, acting with integrity, serving members, and pursuing continuous improvement.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off and/or paid protected time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid Live Better U education benefit, including eligible programs from high school completion through bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.
• Performance-based bonus awards.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed