(USA) Tire and Battery Service Advisor

Walmart • Longview, TX

6d • Onsite

About The Position

The Tire and Battery Service Advisor supports Sam’s Club’s Tire and Battery Center (TBC) by assisting members with tire and battery purchases, maintenance, repairs, installation appointments, and service decisions. The advisor monitors orders, communicates lead-time changes and cancellations, and suggests alternatives for installation or tire fitments. Using Sam’s Garage, product knowledge, and reference materials, the advisor recommends suitable products, explains warranties, and helps members receive appropriate service and value.

The role maintains a safe, organized, stocked, and well-presented sales floor and service area. It includes managing merchandise displays and handling claims, returns, damages, shrink, and supplies; operating TBC equipment safely; completing vehicle service requests and tests; and maintaining required documentation. The advisor helps triage service-bay workflow, prioritize appointments, and coordinate with the TBC Team Lead or Technicians to meet member needs efficiently.

The advisor provides high-quality member service, processes purchases and payment-related transactions, follows company policies and applicable laws, and reports complaints, hazards, and operational problems. The role also uses digital tools and point-of-sale systems, supports sales and service awareness across the club, and helps train, develop, and mentor team members while modeling Sam’s Club and Walmart values.

Requirements

• Valid state-issued driver’s license.
• At least 18 years of age.

Nice To Haves

• Experience in the auto service industry.
• Retail experience.

Responsibilities

• Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials appropriately, and correcting or reporting unsafe situations.
• Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies; handle claims, returns, shrink, and damages appropriately.
• Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile or high-shrink items.
• Monitor tire and battery orders, assist members with installation appointments, communicate lead-time changes or cancellations, and suggest alternatives for installation or tire fitments.
• Assist members with tire maintenance and repair services and provide recommendations, explain warranties, and help members make purchase and service decisions.
• Promote TBC merchandise and services and collaborate with club associates to increase member awareness of TBC offerings and value.
• Triage and prioritize service-bay workflow and appointments based on waiting members, service requirements, and time needed; coordinate recommendations with the TBC Team Lead or Technicians.
• Use digital tools, handheld devices, Sam’s Garage, product information, and point-of-sale systems to support operations, member engagement, and real-time decisions.
• Operate TBC equipment properly and safely; complete vehicle service requests and tests; receive, store, and dispose of merchandise and supplies; and maintain required documents.
• Process member purchases, payments, returns, refunds, and exchanges using the appropriate procedures for membership and payment types.
• Follow TBC safety, security, service, product-handling, point-of-sale, shrink-prevention, company policy, ethics, and compliance requirements; report complaints, hazards, and problems.
• Complete work assignments by setting priorities, collaborating with others, communicating progress, identifying improvement opportunities, and adapting to change and feedback.
• Model respectful, ethical, customer- and member-focused conduct; build trusting team relationships; and help train, develop, and mentor associates.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may also be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit, covering eligible programs from high school completion through bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.
• Performance-based bonus awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed