(USA) Tire and Battery Service Advisor

Walmart•Lafayette, LA

15d•$19 - $27•Onsite

About The Position

The Tire and Battery Service Advisor supports safe, organized, and effective operations in the Tire and Battery Center (TBC). The role assists members with tire and battery purchases, service decisions, appointments, installation lead times, order changes, tire maintenance, and repair services. Advisors use product knowledge, Sam’s Garage, and reference materials to recommend suitable products, explain warranties, and provide timely service. The position maintains merchandise presentation and sales-floor standards, operates TBC equipment and point-of-sale hardware, completes vehicle service requests and required documentation, and handles purchases, payments, returns, refunds, and exchanges according to company procedures. It also supports sales and service excellence, triages service-bay workflow, uses digital tools and handheld devices, and helps train and develop team members. The advisor follows safety, security, compliance, ethics, and service standards while delivering professional and empathetic member service.

Requirements

Valid state-issued driver's license.
At least 18 years of age.

Nice To Haves

Experience in the auto service industry.
Retail experience.

Responsibilities

Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with steel standards, and correcting or reporting unsafe situations.
Keep the TBC sales floor organized, stocked, zoned, and merchandised; handle claims, returns, shrink, and damaged goods according to company policies.
Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink items.
Monitor tire and battery orders, assist members with installation appointments, communicate changes or cancellations, and suggest alternative installations or tire fitments.
Assist members with tire maintenance and repair services, purchasing and service decisions, product recommendations, and warranty explanations.
Promote TBC merchandise and services and collaborate with associates to increase member awareness of TBC offerings.
Triage and prioritize service-bay workflow by assessing waiting members, service queues, and service time requirements; coordinate recommendations with the TBC Team Lead or technicians.
Use knowledge of safety and compliance protocols, industry guidelines, service standards, equipment, TPMS, product specifications, seasonality, point-of-sale systems, and selling techniques.
Use digital tools and handheld devices to plan sales, improve service, make business decisions, stay informed about products and training, and encourage adoption of new tools.
Model high-quality service, advocate for members, understand team roadblocks, and help train and develop team members.
Operate TBC equipment safely; complete vehicle service requests and tests; receive, store, and dispose of merchandise and supplies; and maintain required documents.
Operate registers and process purchases, payments, returns, refunds, and exchanges in accordance with membership, payment, and company procedures.
Follow company policies, procedures, ethics, and integrity standards; use the Open Door Policy; complete assignments, communicate progress, collaborate, and adapt to change and feedback.
Demonstrate respect, teamwork, integrity, customer focus, continuous improvement, and support for Walmart’s stated goal of becoming a regenerative company.
Follow TBC safety, security, legal, product, service, complaint-reporting, equipment-use, and documentation requirements.
Follow point-of-sale procedures and applicable laws, assist members with payment methods, returns, and item locations, complete sales promptly, and report complaints, shrink issues, and other problems.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including PTO and/or PPTO, with amounts dependent on job classification and length of employment.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education program, including tuition, books, and fees for eligible full-time and part-time associates.
Performance-based bonus awards.
Potential hourly premiums based on schedule, facility, season, or specific work performed.