(USA) Tire and Battery Service Advisor

Walmart • Lafayette, LA

13d • Onsite

About The Position

The Tire and Battery Service Advisor supports sales-floor standards and member service in the Tire and Battery Center (TBC). The role monitors tire and battery orders, assists members with installation appointments, communicates changes or cancellations, and recommends alternative installation options or tire fitments. The advisor helps members with tire maintenance and repair, recommends suitable tire and battery products, explains warranties, and resolves service concerns.

The position helps organize, stock, zone, and merchandise the TBC sales floor; handles merchandise claims, returns, shrink, and damages; and maintains displays, pricing, signage, and product security. It also triages and prioritizes service-bay workflow, completes vehicle service requests and tests, operates TBC equipment safely, and receives, stores, and disposes of merchandise and supplies.

The advisor uses Sam’s Garage, product knowledge, reference materials, digital tools, handheld devices, and point-of-sale systems to support service operations and sales. The role collaborates with associates, supports training and development of team members, maintains required documentation, and follows company policies, safety procedures, ethical standards, and applicable laws and regulations.

Requirements

• Valid state-issued driver's license.
• Must be 18 years of age or older.

Nice To Haves

• Experience in the auto service industry.
• Retail experience.

Responsibilities

• Maintain facility and sales-floor safety by following safety policies and procedures, conducting safety sweeps, handling forklifts and hazardous materials properly, following company steel standards, and correcting or reporting unsafe conditions.
• Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies; handle claims, returns, shrink, and damages appropriately.
• Stock merchandise; set up, clean, and organize displays; remove damaged goods; apply correct signage and pricing; and secure fragile and high-shrink merchandise.
• Monitor tire and battery orders daily and assist members with installation appointments.
• Communicate order lead-time changes and cancellations to members and suggest alternative installation options or tire fitments.
• Assist members with tire maintenance and repair services.
• Greet members, identify their needs, recommend products and services, assist with purchase and service decisions, and resolve concerns with professionalism and empathy.
• Use Sam’s Garage, product knowledge, and reference materials to recommend suitable tire and battery products, explain warranties, and support member value and service.
• Promote TBC merchandise and services and collaborate with associates across the club to increase member awareness.
• Triage and prioritize TBC service-bay workflow by identifying waiting members, understanding service-queue requirements, and prioritizing appointments for efficiency.
• Reprioritize members and make recommendations to the TBC Team Lead or technicians to meet service needs.
• Use digital tools and handheld devices to plan sales, improve service, make real-time business decisions, stay informed about products and training, and encourage adoption of new tools.
• Support and train team members, understand roadblocks, and model high-quality member service.
• Complete vehicle service requests and tests and operate TBC equipment properly and safely.
• Receive, store, and dispose of merchandise and supplies, and complete and maintain required documents.
• Operate hardware such as cash registers; process member purchases, payments, returns, refunds, and exchanges according to applicable procedures.
• Follow company policies, procedures, ethics standards, and action plans; use the Open Door Policy and apply these standards in business processes.
• Complete assignments and priorities by collaborating with relevant partners, identifying deadlines and expectations, communicating progress, recommending improvements, and adapting to change and feedback.
• Follow TBC safety and security guidelines and applicable laws and regulations; provide accurate information about TBC goods and services; serve members in a timely manner; and report complaints, hazards, and product, service, or work-area problems.
• Follow point-of-sale procedures to prevent shrink and comply with applicable laws and regulations; assist members with payment methods, return policies, and item locations; complete sales promptly; and report complaints, shrink issues, and other problems.
• Demonstrate the company’s stated values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit, including eligible programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.
• Performance-based bonus awards.
• Potential hourly premiums based on schedule, facility, season, or work performed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed