(USA) Tire and Battery Service Advisor

Walmart•Williamstown, NJ

8d•$21 - $29•Onsite

About The Position

The Tire and Battery Service Advisor supports members and daily operations in the Tire and Battery Center (TBC). The role maintains safe, organized, stocked, and properly merchandised sales and service areas; monitors tire and battery orders; assists members with installation appointments, maintenance, repairs, product selection, and service decisions; and communicates order changes and alternatives. The advisor provides knowledgeable recommendations on tire and battery products, warranties, and services, and promotes the value of TBC offerings. The position triages service-bay workflow and appointments to support timely, efficient service. It requires knowledge of TBC safety and compliance requirements, tire and battery guidelines, service standards, equipment, TPMS, product specifications, point-of-sale systems, and sales techniques. The advisor uses digital tools and handheld devices to support sales, service, business decisions, and team learning; operates TBC equipment safely; completes vehicle service requests and tests; handles merchandise and supplies; maintains documentation; and processes purchases, payments, returns, refunds, and exchanges. The advisor models high-quality member service and company values, supports and develops team members, and handles member concerns professionally and empathetically. The role also follows company policies and procedures, including safety, ethics, integrity, security, and shrink-prevention requirements.

Requirements

Valid state-issued driver's license.
Must be 18 years of age or older.

Nice To Haves

Auto service industry experience.
Retail experience.

Responsibilities

Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, following forklift and hazardous-material handling requirements, complying with steel standards, and correcting or reporting unsafe conditions.
Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies; handle claims, returns, shrink, and damages appropriately.
Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink items.
Monitor tire and battery orders daily, assist members with installation appointments, communicate lead-time changes and cancellations, and suggest installation or tire-fitment alternatives.
Assist members with tire maintenance and repair services and recommend appropriate tire and battery products, services, and warranties.
Provide expert member service by greeting members, identifying needs, assisting with purchases and service decisions, and resolving concerns professionally.
Promote TBC merchandise and services and collaborate with associates across the club to increase member awareness of TBC offerings and value.
Triage and prioritize service-bay workflow and appointments based on waiting members, service requirements, and time needed; re-prioritize members and make recommendations to the TBC Team Lead or technicians.
Use digital tools and handheld devices to plan sales, improve service, make real-time business decisions, stay informed about products and training, and encourage adoption of new tools among team members.
Model high-quality service, develop and train team members, and help address roadblocks affecting the team.
Complete vehicle service requests and tests; operate TBC equipment properly and safely; receive, store, and dispose of merchandise and supplies; and complete and maintain required documents.
Operate point-of-sale hardware, process member purchases, and assist with payments, returns, refunds, and exchanges according to applicable procedures.
Follow company policies, procedures, standards of ethics and integrity, TBC safety and security guidelines, related laws and regulations, and shrink-prevention procedures.
Complete work assignments and priorities by using policies, data, and resources; collaborating with relevant partners; communicating progress; identifying improvement opportunities; and adapting to change and feedback.
Demonstrate respect, teamwork, integrity, customer focus, and continuous improvement in interactions with members and associates.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid education through Live Better U, including eligible programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid by Walmart.
Performance-based bonus awards.
Additional premiums may be paid in specific circumstances, ranging from $0.35 to $3.00 per hour.