(USA) Tire and Battery Service Advisor

Walmart • Concord, CA

14d • $21 - $29 • Onsite

About The Position

The Tire and Battery Service Advisor works in the Tire and Battery Center (TBC), providing members with product recommendations, appointment assistance, and tire maintenance and repair support. The role helps monitor tire and battery orders, communicate changes or cancellations, recommend alternatives, and triage service workflows to support timely and efficient service. Advisors use product knowledge, Sam’s Garage, reference materials, digital tools, and point-of-sale systems to help members make suitable purchasing and service decisions, explain warranties, and resolve concerns.

The position also supports safe, organized, and well-merchandised TBC operations. Responsibilities include maintaining the sales floor, handling merchandise and supplies, operating equipment safely, completing vehicle service requests and tests, processing member transactions, and maintaining required documentation. The advisor collaborates with associates, supports team development, and models high-quality service, integrity, inclusion, and continuous improvement while following company policies and applicable safety and compliance requirements.

Requirements

• Valid state-issued driver's license.
• Must be 18 years of age or older.

Nice To Haves

• Auto service industry experience.
• Retail experience.

Responsibilities

• Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with steel standards, and correcting or reporting unsafe conditions.
• Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.
• Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile or high-shrink items.
• Monitor tire and battery orders, assist members with installation appointments, communicate lead-time changes and cancellations, and suggest alternative installation options or tire fitments.
• Assist members with tire maintenance and repair services and provide product and service recommendations, including explaining warranties and helping members make purchasing and service decisions.
• Promote TBC merchandise and services and collaborate with club associates to increase member awareness of TBC offerings and value.
• Triage and prioritize service-bay workflow by identifying waiting members, understanding queued services and their time requirements, prioritizing appointments, and recommending workflow adjustments to the TBC Team Lead or Technicians.
• Use digital tools and handheld devices to plan sales, improve service, make real-time business decisions, access product and training information, and encourage adoption of new tools.
• Model high-quality member service, develop and influence team members, identify roadblocks, and assist with training.
• Complete vehicle service requests and tests; operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and complete and maintain required documents.
• Operate point-of-sale hardware, process purchases, and assist with payments, returns, refunds, and exchanges according to applicable procedures.
• Follow company policies, procedures, standards of ethics and integrity, and the Open Door Policy; complete assigned work, communicate progress, collaborate with stakeholders, and respond to feedback and change.
• Demonstrate respect for individuals, teamwork, integrity, customer and member service, and continuous improvement.
• Follow TBC safety and security guidelines and applicable laws and regulations; provide accurate information and timely service; and report complaints, hazards, and product, service, or work-area problems.
• Follow point-of-sale procedures and applicable laws and regulations, help members with payment methods, return policies, and item locations, complete sales promptly, and report complaints, shrink issues, and other problems.

Benefits

• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase plan.
• Company-paid life insurance.
• Paid time off and/or paid protected time off, with amounts based on job classification and length of employment.
• Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education program, including tuition, books, and fees for eligible programs and associates.
• Performance-based bonus awards.
• Potential additional hourly premiums based on schedule, facility, season, or work performed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed