(USA) Tire and Battery Service Advisor

Walmart • San Antonio, TX

22d • $19 - $27 • Onsite

About The Position

The Tire and Battery Service Advisor supports operations in the Tire and Battery Center (TBC) by maintaining safe, organized, and well-merchandised sales and service areas. The role monitors tire and battery orders, assists members with installation appointments, communicates changes or cancellations, recommends suitable products and services, and helps resolve member concerns. It also coordinates service-bay workflow, operates TBC equipment and point-of-sale hardware, and completes vehicle service requests, tests, and required documentation.

The advisor provides knowledgeable member service using Sam’s Garage, product information, and reference materials to recommend tire and battery products, explain warranties, and support purchasing and service decisions. The role promotes TBC offerings, uses digital tools and handheld devices to support operations, and helps train and develop team members. Work is performed in accordance with company policies, safety and compliance requirements, industry guidelines, service standards, and expectations for integrity and customer service.

Requirements

• Valid state-issued driver's license.
• Must be at least 18 years old.

Nice To Haves

• Experience in the auto service industry.
• Retail experience.

Responsibilities

• Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with steel standards, and correcting or reporting unsafe conditions.
• Keep the TBC sales floor organized, stocked, zoned, and merchandised; handle claims, returns, shrink, and damaged goods according to company policies.
• Stock, clean, organize, sign, and price merchandise; set up and maintain displays; remove damaged goods; and secure fragile and high-shrink items.
• Monitor tire and battery orders, assist members with installation appointments, communicate lead-time changes and cancellations, and suggest alternative installation options or tire fitments.
• Assist members with tire maintenance and repair services and recommend suitable tire and battery products using Sam’s Garage, product knowledge, and reference materials.
• Greet members, identify their needs, support purchasing and service decisions, explain warranties, resolve concerns, and deliver professional, empathetic service.
• Promote TBC merchandise and services and collaborate with associates across the club to increase member awareness of TBC offerings and value.
• Triage and prioritize service-bay workflow by reviewing the queue and service requirements, prioritizing appointments, and recommending workflow adjustments to the TBC Team Lead or Technicians.
• Apply knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, point-of-sale systems, and selling techniques.
• Use digital tools and handheld devices to plan sales, improve service, make real-time business decisions, stay informed about products and training, and encourage team adoption of new tools.
• Model high-quality service and act as a TBC brand advocate; identify roadblocks and assist with training, developing, and mentoring team members.
• Complete vehicle service requests and tests; operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and complete and maintain required documents.
• Operate hardware such as cash registers and process member purchases, payments, returns, refunds, and exchanges using the appropriate procedures.
• Follow company policies, procedures, ethics standards, and the Open Door Policy; complete assigned work, communicate progress, collaborate with others, and adapt to changing priorities and feedback.
• Follow TBC safety, security, legal, service, and documentation requirements; provide accurate information to members and report complaints, hazards, and problems.
• Follow point-of-sale procedures and applicable laws, help members with payment methods, returns, and item locations, complete sales promptly, and report shrink issues or other problems.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid Live Better U education program for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed