(USA) Tire and Battery Service Advisor

Walmart • Santa Clarita, CA

15d • $22 - $30

About The Position

The Tire and Battery Service Advisor supports members and operations in the Tire and Battery Center (TBC). The role maintains a safe, organized, stocked, and properly merchandised sales floor; monitors tire and battery orders; assists members with installation appointments, tire maintenance, and repairs; and provides recommendations on suitable products, warranties, and services. The advisor coordinates service workflow and appointments to support timely and efficient service, communicates changes and alternatives to members, and promotes TBC products and services across the club.

The position also operates TBC equipment and point-of-sale hardware, completes vehicle service requests and tests, handles merchandise and supplies, and maintains required documentation. The advisor uses digital tools and product references to support operations and member engagement, models high-quality service, and helps train and develop team members. Work is performed in accordance with company policies, safety and compliance requirements, and standards of ethics and integrity.

Requirements

• Valid state-issued driver's license.
• Must be 18 years of age or older.

Nice To Haves

• Experience in the auto service industry.
• Retail experience.

Responsibilities

• Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with steel standards, and correcting or reporting unsafe situations.
• Keep the TBC sales floor organized, stocked, zoned, and merchandised; handle claims, returns, shrink, and damages according to company policy.
• Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink items.
• Monitor tire and battery orders, assist members with installation appointments, communicate lead-time changes and cancellations, and suggest alternatives for installation or tire fitments.
• Assist members with tire maintenance and repair services.
• Greet members, identify their needs, provide product and service recommendations, explain warranties, and resolve concerns professionally and empathetically.
• Promote TBC merchandise and services and collaborate with club associates to increase member awareness of TBC offerings and value.
• Triage and prioritize service-bay workflow by identifying waiting members, understanding service requirements and time needs, prioritizing appointments, and recommending workflow changes to the TBC Team Lead or Technicians.
• Use digital tools and handheld devices to plan sales, improve service, make real-time decisions, access product and training information, and encourage adoption of new tools.
• Model high-quality member service, develop and influence team members, identify roadblocks, and assist with team training.
• Complete vehicle service requests and tests; operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and complete and maintain required documents.
• Operate hardware such as cash registers and process purchases, payments, returns, refunds, and exchanges according to applicable procedures.
• Follow company policies, procedures, ethics standards, and integrity requirements; use the Open Door Policy and implement related action plans.
• Complete work assignments by setting priorities, collaborating with others, communicating progress, responding to feedback, and recommending improvements.
• Follow TBC safety, security, legal, and service guidelines; provide accurate information; meet member needs in a timely manner; and report complaints, hazards, and product, service, or work-area problems.
• Follow point-of-sale procedures and applicable laws to prevent shrink, assist members with payment methods, return policies, and item locations, complete sales promptly, and report complaints or problems.
• Demonstrate the company’s stated values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Benefits

• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase benefit.
• Company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid Live Better U education benefit, including eligible programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates.
• Performance-based bonus awards.
• Additional premiums may apply in specific circumstances.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed