(USA) Tire and Battery Service Advisor

Walmart•Glendale, AZ

2d•Onsite

About The Position

The Tire and Battery Service Advisor supports members and daily operations in the Sam’s Club Tire and Battery Center (TBC). The role provides expert assistance with tire and battery purchases, service decisions, warranties, appointments, maintenance, and repair services. Advisors monitor orders, communicate changes or cancellations, offer alternatives, and help members receive suitable products and timely service. The position also maintains a safe, organized, stocked, and properly merchandised sales floor; handles merchandise and transactions according to company procedures; and operates TBC equipment safely. Advisors prioritize service-bay workflow, use Sam’s Garage and digital tools, complete documentation and vehicle service requests, and coordinate with TBC associates and other club teams. They model member-focused service, help train and develop team members, and uphold company policies, safety requirements, and standards of ethics and integrity. The position is based at the Sam’s Club location at 18501 N 83rd Ave, Glendale, Arizona. The hourly wage range is $20.00–$28.00, with possible premiums in certain circumstances. Benefits include health, financial, paid time off, disability, education, and other benefits, subject to eligibility and plan terms.

Requirements

Valid state-issued driver’s license.
At least 18 years of age.
Demonstrated ability to effectively engage with people and handle challenging situations professionally and empathetically.

Nice To Haves

Experience in the auto service industry.
Retail experience.

Responsibilities

Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, complying with forklift and hazardous-material handling requirements and steel standards, and correcting or reporting unsafe conditions.
Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies; handle claims, returns, shrink, and damaged goods appropriately.
Stock merchandise; set up, clean, and organize displays; remove damaged items; apply appropriate signage and pricing; and secure fragile or high-shrink merchandise.
Monitor tire and battery orders, assist members with installation appointments, communicate lead-time changes and cancellations, and suggest alternative installations or tire fitments.
Assist members with tire maintenance and repair services and advise them on purchases, service options, products, warranties, and value using Sam’s Garage, product knowledge, and reference materials.
Triage and prioritize TBC service-bay workflow by identifying waiting members, understanding service queues and time requirements, prioritizing appointments, and recommending workflow changes to the TBC Team Lead or technicians.
Promote TBC merchandise and services, collaborate with club associates to increase member awareness, and model high-quality service as a brand advocate.
Use digital tools and handheld devices to plan sales, improve the service experience, make real-time business decisions, access product and training information, and encourage adoption of new tools.
Help train, develop, and mentor team members; identify roadblocks and support the team.
Complete vehicle service requests and tests; operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and complete and maintain required documents.
Operate hardware such as cash registers and process purchases, payments, returns, refunds, and exchanges according to procedures for different membership and payment types.
Follow company policies, procedures, standards of ethics and integrity, applicable laws, TBC safety and security guidelines, industry guidelines, service standards, and Point-of-Sale requirements; report complaints, safety hazards, shrink issues, and product, service, or work-area problems.
Complete assigned work by setting priorities and meeting deadlines, collaborating with managers, coworkers, customers, and business partners, communicating progress, recommending improvements, and adapting to change and feedback.
Demonstrate respectful, inclusive, honest, accountable, customer-focused, collaborative, and improvement-oriented conduct in keeping with company values.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may also be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid Live Better U education programs, including high school completion, bachelor’s degrees, English language learning, and short-form certificates; tuition, books, and fees are covered, subject to eligibility requirements.
Performance-based bonus awards.
Additional benefits may be available subject to eligibility and plan or program terms.