(USA) Tire and Battery Service Advisor

Sam's East•Greensburg, PA

41d•Onsite

About The Position

This role involves collaborating with team members to fulfill sales and service requests, educating associates on tools, tasks, and resources, and mentoring new technicians. It requires strong communication and interpersonal skills for providing safe and efficient customer service. The position demands expertise in safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, and seasonality. Proficiency in Point of Sale systems, phone, and in-person selling techniques is essential. The role also involves leveraging digital tools to plan and drive sales, improve the service experience, and elevate associate engagement, utilizing hand-held technology and systems for immediate business decisions related to services, safety alerts, new product information, product application, and training. Owners in this role communicate equipment, tools, and supplies needs to the TBC Lead, track returns and special orders, operate cash registers, process transactions, work hands-on in the physical area, maintain accurate inventory, audit safety and compliance standards, report complaints, safety hazards, and product/service issues, complete paperwork, and ensure merchandise is packaged, labeled, and stored correctly. Talent Ambassadors in this role act as brand advocates, valuing the member experience, modeling high-quality service, and developing, influencing, and inspiring others in a respectful, supportive, and team-oriented manner. They understand roadblocks and assist in training team members. The role requires compliance with company policies, procedures, and standards of ethics and integrity, completing work assignments by using policies, data, and resources, collaborating with managers, coworkers, customers, and business partners, identifying priorities, deadlines, and expectations, communicating progress, and recommending improvements. Respecting the individual involves embracing differences, creating a workplace where associates feel seen, supported, and connected, and helping attract the best talent. Teamwork, building strong relationships, and communicating with impact, energy, and positivity are crucial. Strengthening the team by helping, developing, and mentoring others, and recognizing contributions are also key. Acting with integrity means maintaining high standards of ethics and compliance, modeling Walmart values, supporting the company's goal of becoming a regenerative company, and acting in a selfless, humble, self-aware, honest, fair, and transparent manner. Serving customers and members involves delivering results while putting the customer first, making decisions based on reliable information, balancing priorities, and considering the impact of one's work on the team's ability to deliver on its purpose. Striving for excellence includes displaying curiosity, a desire to learn, taking calculated risks, demonstrating courage and resilience, driving continuous improvements, being open to new technologies and skills, and supporting others through change.

Requirements

Valid state-issued driver's license.
18 years of age or older.

Nice To Haves

Auto service industry experience
Retail Experience

Responsibilities

Collaborates with team members to fulfill sales and service requests.
Educates other associates on tools, tasks, resources, and mentors new technicians.
Communicates and develops interpersonal skills for providing safe and efficient customer service.
Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, and seasonality.
Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement.
Utilizes hand-held technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training.
Communicates equipment, tools, and supplies needs to the TBC Lead.
Tracks and monitors returns and special orders.
Operates cash registers and processes transactions.
Works hands-on in the physical area maintaining accurate inventory.
Audits safety and compliance standards.
Reports TBC complaints, safety hazards, and problems with products, services, and work areas.
Completes paperwork, logs, and other required documentation.
Ensures merchandise is packaged, labeled, and stored in accordance with company policies and procedures.
Identifies member needs and assists members with purchasing decisions and resolves issues and concerns.
Acts as a brand advocate by valuing the members experience in the TBC area and modeling high quality service and products.
Develops, influences, and inspires others for working in a style that is respectful, supportive, and team-oriented.
Understands roadblocks and assists in training team members.
Complies with company policies, procedures, and standards of ethics and integrity.
Completes work assignments and priorities by using policies, data, and resources.
Collaborates with managers, coworkers, customers, and other business partners.
Identifies priorities, deadlines, and expectations.
Carries out tasks, communicates progress and information.
Determines and recommends ways to address improvement opportunities.
Adapts to and learns from change, difficulties, and feedback.
Embraces differences in people, cultures, ideas, and experiences.
Creates a workplace where associates feel seen, supported, and connected through a culture of belonging.
Creates opportunities for all associates to thrive and perform.
Helps to attract the best talent.
Works as a team, builds strong and trusting relationships.
Communicates with impact, energy, and positivity to motivate and influence.
Strengthens the team by helping, developing, and mentoring others.
Recognizes others' contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics, and compliance.
Models the Walmart values to support and foster our culture.
Holds oneself and others accountable.
Supports Walmarts goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first.
Makes decisions based on reliable information.
Balances short- and long-term priorities.
Considers how own work impacts the teams ability to deliver on our purpose for all stakeholders.
Displays curiosity and a desire to learn.
Takes calculated risks and demonstrates courage and resilience.
Drives continuous improvements.
Is open to and uses new technologies and skills.
Supports others through change.

Benefits

Medical, vision and dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply.)