(USA) Tire and Battery Service Advisor

Walmart•Vernon Hills, IL

3d•Onsite

About The Position

The Tire and Battery Service Advisor supports sales floor standards and safe operations in the Tire and Battery Center (TBC). The role helps members choose suitable tire and battery products and services, provides recommendations and warranty information, assists with appointments and order updates, and supports tire maintenance and repair services. The advisor monitors service workflow and appointments, prioritizes work in coordination with the TBC team, and operates service equipment safely. The position also supports merchandise presentation, stocking, point-of-sale transactions, documentation, and the training and development of team members. The advisor is expected to provide professional, empathetic member service, follow company policies and safety requirements, use digital tools, and demonstrate Walmart’s values.

Requirements

Valid state-issued driver's license.
Must be 18 years of age or older.

Nice To Haves

Experience in the auto service industry.
Retail experience.

Responsibilities

Maintain facility and sales floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with steel standards, and correcting or reporting unsafe situations.
Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies, including handling claims, returns, shrink, and damages.
Stock and present merchandise, set up and maintain displays, remove damaged goods, sign and price merchandise, and secure fragile and high-shrink products.
Monitor tire and battery orders, help members arrange installation appointments, communicate lead-time changes or cancellations, and suggest alternatives for installation or tire fitments.
Assist members with tire maintenance and repair services and provide recommendations on appropriate tire and battery products and services.
Greet members, identify their needs, support purchasing and service decisions, explain warranties, and resolve concerns with professionalism and empathy.
Use Sam’s Garage, product knowledge, and reference materials to recommend safe and suitable products and help members receive good service and value.
Promote TBC merchandise and services and collaborate with associates across the club to increase member awareness.
Triage and prioritize service-bay workflow by reviewing appointments, waiting members, queued services, and service time requirements; make recommendations to the TBC Team Lead or Technicians as needed.
Apply knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment, TPMS, product specifications, seasonality, point-of-sale systems, and selling techniques.
Use digital tools and handheld devices to plan sales, improve service, make real-time decisions, access product and training information, and encourage adoption of tools among team members.
Model high-quality service and act as a brand advocate for the TBC member experience.
Help train, develop, and mentor team members and assist them in addressing work roadblocks.
Complete vehicle service requests and tests, operate TBC equipment safely, receive and store merchandise and supplies, dispose of supplies, and maintain required documents.
Operate hardware such as cash registers; process purchases, payments, returns, refunds, and exchanges according to applicable procedures and membership or payment types.
Follow company policies, procedures, ethics standards, and the Open Door Policy; complete work assignments, communicate progress, collaborate with others, adapt to change and feedback, and recommend improvements.
Follow TBC safety, security, legal, and service requirements; provide accurate information, meet member needs in a timely manner, use equipment and supplies correctly, complete documentation, and report complaints, hazards, and problems.
Follow point-of-sale procedures and applicable laws to prevent shrink, assist members with payments, returns, and item locations, complete sales promptly, and report complaints or problems.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid education through Live Better U, including eligible programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates.
Performance-based bonus awards.