(USA) Tire and Battery Service Advisor

Walmart•Flint, MI

6d•$19 - $27•Onsite

About The Position

The Tire and Battery Service Advisor supports the Tire and Battery Center (TBC) by maintaining safe, organized, and properly merchandised sales and service areas. The role monitors tire and battery orders, assists members with installation appointments and service decisions, and provides knowledgeable recommendations on suitable products, warranties, maintenance, and repair services. The advisor helps triage service-bay workflow, completes vehicle service requests and tests, and safely operates TBC equipment and point-of-sale hardware. The position delivers member service and sales support by identifying member needs, addressing concerns, communicating the value of TBC products and services, and collaborating with associates across the club. It also uses digital tools and product references to support operations and member engagement, helps train and develop team members, and completes required documentation and merchandise handling. The advisor is expected to follow company policies, safety and compliance requirements, ethical standards, and the stated values of respect, integrity, customer service, and continuous improvement.

Requirements

Valid state-issued driver's license.
Must be 18 years of age or older.

Nice To Haves

Auto service industry experience.
Retail experience.

Responsibilities

Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with steel standards, and correcting or reporting unsafe conditions.
Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies, including handling claims, returns, shrink, and damages.
Stock and present merchandise; set up, clean, and organize displays; remove damaged goods; apply appropriate signs and pricing; and secure fragile and high-shrink merchandise.
Monitor tire and battery orders, help members schedule installation appointments, communicate lead-time changes and cancellations, suggest alternatives, and assist with tire maintenance and repairs.
Greet members, identify their needs, recommend suitable tire and battery products and services, explain warranties, support purchasing and service decisions, and resolve concerns professionally.
Promote TBC merchandise and services and collaborate with club associates to increase member awareness of their value.
Triage and prioritize service-bay workflow using Sam’s Garage, appointment information, service requirements, and estimated completion times; make recommendations to the TBC Team Lead or Technicians as needed.
Use digital tools and handheld devices to plan sales, support service experiences and real-time decisions, access product and training information, and encourage adoption of new tools among team members.
Model high-quality member service, support and develop team members, identify roadblocks, and assist with training.
Complete vehicle service requests and tests; operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and complete and maintain required documents.
Operate point-of-sale hardware, process purchases, and assist with payments, returns, refunds, and exchanges according to applicable procedures.
Follow company policies, procedures, ethics standards, TBC safety and security requirements, applicable laws and regulations, and point-of-sale procedures; report complaints, hazards, shrink issues, and problems with products, services, or work areas.
Complete assignments and priorities by using policies, data, and resources; collaborating with relevant parties; communicating progress; addressing improvement opportunities; and adapting to change and feedback.
Demonstrate the company’s stated values by respecting individuals, building trusting and effective working relationships, acting with integrity, serving members, and pursuing continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may also be used for vacation, sick leave, holidays, or other purposes, subject to eligibility and applicable terms.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid Live Better U education program for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.
Performance-based bonus awards.
Additional hourly premiums may apply in specific circumstances.