(USA) Tire and Battery Service Advisor

Walmart•Shenandoah, TX

26d•$19 - $27•Onsite

About The Position

The Tire and Battery Service Advisor serves members in the Tire and Battery Center (TBC), providing product guidance, appointment assistance, and support for tire maintenance and repair services. The role monitors tire and battery orders, communicates changes or cancellations, and helps members identify suitable products, installation options, and service solutions. It uses Sam’s Garage, product knowledge, and reference materials to recommend safe and appropriate tire and battery products, explain warranties, and support a positive member experience. The position maintains an organized, stocked, safe, and properly merchandised sales floor; handles merchandise presentation and related claims, returns, shrink, and damages; and operates TBC equipment and point-of-sale hardware safely and properly. The advisor coordinates service-bay workflow and appointments, supports sales and service excellence, uses digital tools and handheld devices, and helps train and develop team members. The role also follows company policies, safety and compliance requirements, ethical standards, and procedures for member purchases, payments, returns, refunds, and exchanges.

Requirements

Valid state-issued driver’s license.
At least 18 years of age.
Knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, point-of-sale systems, and phone and in-person selling techniques.
Strong interpersonal skills and the ability to engage effectively with people, including handling challenging situations professionally and empathetically.

Nice To Haves

Auto service industry experience.
Retail experience.

Responsibilities

Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with company steel standards, and correcting or reporting unsafe conditions.
Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.
Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink merchandise.
Monitor tire and battery orders daily and assist members with installation appointments; communicate lead-time changes and cancellations and suggest alternatives for installation or tire fitments.
Assist members with tire maintenance and repair services and provide product and service recommendations, explain warranties, and resolve concerns.
Promote TBC merchandise and services and collaborate with associates across the club to increase member awareness of TBC offerings and value.
Triage and prioritize service-bay workflow and appointments using Sam’s Garage, awareness of service queue needs, and knowledge of service time requirements; make recommendations to the TBC Team Lead or Technicians as needed.
Use digital tools and handheld devices to plan sales, improve service, make real-time business decisions, stay informed about products and training, and encourage adoption of new tools.
Model high-quality member service, develop and influence team members, identify roadblocks, and assist with team-member training.
Complete vehicle service requests and tests; operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and complete and maintain required documents.
Operate hardware such as cash registers and process member purchases, payments, returns, refunds, and exchanges according to applicable procedures.
Follow company policies, procedures, ethics, and integrity standards; use the Open Door Policy; complete work assignments and priorities; communicate progress; collaborate with others; and adapt to change and feedback.
Demonstrate respect for individuals, integrity, customer and member service, and excellence by building trusting relationships, supporting team development, making informed decisions, and pursuing continuous improvement.
Follow TBC safety and security guidelines and applicable laws and regulations; provide accurate information and timely services to members; and report complaints, safety hazards, and product, service, or work-area problems.
Follow point-of-sale procedures and applicable laws and regulations to prevent shrink; assist members with payment methods, return policies, and item locations; complete sales promptly; and report complaints, shrink issues, and other problems.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off and/or paid protected time off, with eligibility and amounts dependent on job classification and length of employment.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid Live Better U education program for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.
Performance-based bonus awards.
Additional hourly premiums may apply in specific circumstances.