(USA) Tire and Battery Service Advisor

Walmart•Hanover, PA

14d•Onsite

About The Position

The Tire and Battery Service Advisor supports sales floor operations and provides members with tire and battery product guidance and services. The role maintains safety, organization, stocking, and merchandise presentation in the Tire and Battery Center (TBC), while monitoring tire and battery orders and helping members schedule installation appointments. Advisors communicate order delays or cancellations, suggest alternatives, assist with tire maintenance and repair, and recommend suitable products and services using Sam’s Garage, product knowledge, and reference materials. The position promotes TBC sales and service excellence, prioritizes service-bay workflows and appointments, and works with TBC team members to meet member needs efficiently. It requires safe operation of TBC equipment, completion of service requests and documentation, and use of digital tools, point-of-sale systems, and handheld devices. The advisor also supports and trains team members, handles member purchases and service concerns, and follows company policies, safety requirements, and standards of ethics and integrity. Sam’s Club describes its culture through respect for individuals, acting with integrity, serving customers and members, and striving for excellence. The position is located at 261 Wilson Ave, Hanover, PA 17331. The hourly wage range is $19.00 to $27.00, with possible premiums of $0.35 to $3.00 per hour in specified circumstances. Sam’s Club also lists benefits including health coverage, financial benefits, paid time off, disability coverage, discounts, education benefits, and other programs; eligibility and terms may vary.

Requirements

Valid state-issued driver’s license.
Must be 18 years of age or older.

Nice To Haves

Experience in the auto service industry.
Retail experience.

Responsibilities

Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with steel standards, and correcting or reporting unsafe conditions.
Keep the TBC sales floor organized, stocked, zoned, and merchandised; handle claims, returns, shrink, and damaged goods according to company policies.
Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink items.
Monitor tire and battery orders, assist members with installation appointments, communicate lead-time changes and cancellations, and suggest installation or tire-fitment alternatives.
Assist members with tire maintenance and repair services and provide product and service recommendations, warranty explanations, and support in resolving concerns.
Promote TBC merchandise and services and collaborate with associates to improve member awareness of TBC offerings and value.
Triage and prioritize service-bay workflow and appointments based on waiting members, services requested, and time requirements; coordinate recommendations with the TBC Team Lead or Technicians.
Use digital tools and handheld devices to plan sales, improve service, make real-time decisions, access product and training information, and encourage adoption of tools among team members.
Train, develop, and mentor team members; help identify and address roadblocks.
Complete vehicle service requests and tests; operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and complete required documentation.
Operate point-of-sale hardware, process purchases and payments, and handle returns, refunds, and exchanges according to procedures for applicable membership and payment types.
Follow company policies, procedures, ethics standards, TBC safety and security guidelines, and applicable laws and regulations; report complaints, hazards, shrink issues, and problems with products, services, or work areas.
Complete work assignments and priorities by coordinating with managers, coworkers, customers, and business partners; communicating progress; addressing improvement opportunities; and adapting to feedback and change.
Demonstrate professionalism, empathy, integrity, teamwork, and a member-first approach.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes, subject to classification and eligibility.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit, including tuition, books, and fees for eligible programs.
Performance-based bonus awards.
Other benefits, subject to eligibility and plan terms.