(USA) Tire and Battery Service Advisor

Walmart•Green Bay, WI

22d•Onsite

About The Position

The Tire and Battery Service Advisor supports members with tire and battery purchases and services at the Tire and Battery Center (TBC). The role provides product and service recommendations, manages member appointments and order updates, assists with tire maintenance and repairs, and coordinates service workflow to meet member needs efficiently. The advisor uses Sam’s Garage, product knowledge, reference materials, digital tools, and Point-of-Sale systems to support accurate recommendations and transactions. The position maintains safety, organization, stocking, and merchandise presentation standards throughout the facility and TBC sales floor. It also involves operating TBC equipment safely, completing vehicle service requests and tests, handling merchandise and supplies, maintaining documentation, and following company policies, service standards, and applicable laws and regulations. The advisor serves as a brand advocate, delivers high-quality member service, and helps train, support, and develop team members.

Requirements

Valid state-issued driver’s license.
Must be at least 18 years of age.
Follow safety, security, legal, and compliance requirements when handling TBC products and providing services.
Provide correct information about TBC goods and services and complete services and member transactions in a timely manner.
Demonstrate strong interpersonal skills and engage effectively with people, including handling challenging situations with professionalism and empathy.

Nice To Haves

Experience in the auto service industry.
Retail experience.

Responsibilities

Maintain facility and sales floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with steel standards, and correcting or reporting unsafe situations.
Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies; properly handle claims, returns, shrink, and damaged goods.
Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink items.
Monitor tire and battery orders daily, assist members with installation appointments, communicate lead-time changes and cancellations, and suggest alternative installation options or tire fitments.
Assist members with tire maintenance and repair services and recommend suitable tire and battery products using Sam’s Garage, product knowledge, and reference materials.
Explain warranties, help members make purchasing and service decisions, resolve concerns, and provide timely, professional member service.
Promote TBC merchandise and services and collaborate with associates across the club to increase member awareness of TBC offerings and value.
Triage and prioritize service-bay workflow based on waiting members, service requirements, and time needed; reprioritize work and make recommendations to the TBC Team Lead or Technicians.
Apply knowledge of safety and compliance protocols, industry guidelines, service standards, equipment, TPMS, product specifications, seasonality, Point-of-Sale systems, and selling techniques.
Use digital tools and handheld devices to plan sales, improve the service experience, make real-time business decisions, access product and training information, and encourage team adoption of new tools.
Support and train team members, identify roadblocks, and help develop and mentor others.
Complete vehicle service requests and tests; operate TBC equipment properly and safely; receive, store, and dispose of merchandise and supplies; and complete and maintain required documents.
Operate hardware such as cash registers and process purchases, payments, returns, refunds, and exchanges according to procedures for different membership and payment types.
Follow company policies, procedures, ethics standards, and the Open Door Policy; report complaints, safety hazards, shrink concerns, and product, service, or work-area problems.
Complete assigned work and priorities by collaborating with managers, co-workers, customers, and business partners; communicating progress; addressing improvement opportunities; and adapting to change and feedback.
Model respect, integrity, customer service, teamwork, accountability, continuous improvement, and support for Walmart’s stated goal of becoming a regenerative company.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may also be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid education through Live Better U, covering tuition, books, and fees for eligible programs.
Performance-based bonus awards.
Additional hourly premiums may apply in specific circumstances.