(USA) Tire and Battery Service Advisor

Walmart • Green Bay, WI

25d • $19 - $27 • Onsite

About The Position

The Tire and Battery Service Advisor provides member service and recommendations in the Tire and Battery Center (TBC), supporting tire and battery purchases, service decisions, appointments, and vehicle service requests. The role monitors orders, communicates lead-time changes and cancellations, assists with installation appointments, and recommends suitable products and services using Sam’s Garage, product knowledge, and reference materials.

The advisor maintains a safe, organized, stocked, and properly merchandised TBC sales floor; presents merchandise; handles claims, returns, shrink, damages, and product security; and operates TBC equipment and point-of-sale hardware. The role triages service-bay workflows, helps prioritize appointments, and collaborates with associates and technicians to provide timely service. It also supports team development, promotes TBC offerings, uses digital tools, and follows company policies, safety standards, laws, and ethical practices.

The position pays $19.00 to $27.00 per hour, with possible premiums of $0.35 to $3.00 per hour in specific circumstances. Benefits include health coverage, financial benefits, paid time off, education support, and other benefits, subject to eligibility and plan terms.

Requirements

• Valid state-issued driver's license.
• Must be 18 years of age or older.

Nice To Haves

• Auto service industry experience.
• Retail experience.

Responsibilities

• Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, following forklift and hazardous-material handling requirements, complying with steel standards, and correcting or reporting unsafe conditions.
• Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies, including handling claims, returns, shrink, and damages.
• Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink products.
• Monitor tire and battery orders, assist members with installation appointments, communicate lead-time changes and cancellations, and suggest alternative installation or tire-fitment options.
• Assist members with tire maintenance and repair services and provide product and service recommendations, including explaining warranties and helping members select suitable tire and battery products.
• Promote TBC merchandise and services and collaborate with associates across the club to increase member awareness of TBC offerings and value.
• Triage and prioritize service-bay workflow by assessing waiting members, queued services, service time requirements, and appointments; make recommendations to the TBC Team Lead or Technicians to meet service needs.
• Use digital tools and handheld devices to plan sales, improve the service experience, make real-time business decisions, access product and training information, and encourage team adoption of new tools.
• Model high-quality service, act as a brand advocate, identify roadblocks, and help train, develop, and influence team members.
• Complete vehicle service requests and tests, operate TBC equipment safely, receive and store merchandise and supplies, dispose of supplies, and complete and maintain required documents.
• Operate point-of-sale hardware, process purchases, and assist with payments, returns, refunds, and exchanges according to membership and payment procedures.
• Follow company policies, procedures, ethics standards, and compliance requirements; use the Open Door Policy and implement related action plans.
• Complete work assignments and priorities by collaborating with managers, coworkers, customers, and business partners; communicating progress; adapting to change and feedback; and recommending improvements.
• Demonstrate respect, integrity, teamwork, customer service, continuous improvement, and support for the company’s stated values.
• Follow TBC safety, security, legal, and service guidelines; provide accurate information; meet member needs in a timely manner; report complaints and hazards; and use equipment and supplies correctly.
• Follow point-of-sale procedures and applicable laws, help members with payment methods, return policies, and item locations, complete sales promptly, and report shrink issues and other problems.

Benefits

• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase benefit.
• Company-paid life insurance.
• Paid time off, including PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
• Parental leave.
• Family care leave.
• Bereavement leave.
• Jury duty leave.
• Voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid Live Better U education program for eligible full-time and part-time associates; programs range from high school completion to bachelor's degrees and include English Language Learning and short-form certificates, with tuition, books, and fees paid.
• Performance-based bonus awards.
• Possible hourly premiums of $0.35 to $3.00 in specific circumstances.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed