(USA) Tire and Battery Service Advisor

Walmart•Odessa, TX

16d•Onsite

About The Position

The Tire and Battery Service Advisor provides member service and sales support in the Tire and Battery Center (TBC). The role assists members with tire and battery product and service decisions, explains warranties, monitors orders and installation appointments, communicates order changes, and helps identify suitable products, fitments, and service options. The advisor uses product knowledge, Sam’s Garage, reference materials, and digital tools to support safe, efficient, and high-quality service. The position also supports daily TBC operations by maintaining a safe, organized, and properly merchandised sales floor; handling merchandise, returns, claims, shrink, and damages; prioritizing service-bay workflow; operating equipment and point-of-sale systems; and completing required vehicle service requests, tests, and documentation. The advisor collaborates with and helps develop team members, models the company’s service and integrity standards, and reports service concerns, safety hazards, and product or work-area problems.

Requirements

Valid state-issued driver's license.
At least 18 years of age.

Nice To Haves

Experience in the auto service industry.
Retail experience.

Responsibilities

Maintain facility and sales-floor safety by following safety policies and procedures, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with steel standards, and correcting or reporting unsafe situations.
Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies, including handling claims, returns, shrink, and damages.
Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink merchandise.
Monitor tire and battery orders daily, assist members with installation appointments, communicate lead-time changes and cancellations, and suggest alternative installation or tire-fitment options.
Assist members with tire maintenance and repair services, product selections, purchases, and service decisions; explain warranties and resolve concerns.
Use Sam’s Garage, product knowledge, and reference materials to recommend suitable tire and battery products and help members receive appropriate service and value.
Promote TBC merchandise and services, collaborate with associates across the club, and model high-quality member service.
Triage and prioritize service-bay workflow using Sam’s Garage, service-queue awareness, service time requirements, and appointment needs; make recommendations to the TBC Team Lead or technicians.
Use digital tools and handheld devices to plan sales, improve service, support real-time business decisions, stay informed about products and training, and encourage team adoption of tools.
Train, assist, develop, and mentor team members; identify roadblocks and help address them.
Complete vehicle service requests and tests, operate TBC equipment safely and properly, receive, store, and dispose of merchandise and supplies, and complete required documentation.
Operate hardware such as cash registers; process purchases, payments, returns, refunds, and exchanges according to procedures and applicable membership and payment types.
Follow company policies, procedures, ethics, integrity standards, applicable laws, and TBC and point-of-sale safety and security guidelines; report complaints, shrink issues, hazards, and problems with products, services, or work areas.
Complete assigned work by identifying priorities and deadlines, collaborating with relevant partners, communicating progress, recommending improvements, and adapting to change and feedback.
Demonstrate respect, integrity, customer and member service, teamwork, accountability, continuous improvement, and openness to learning and new technology.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off and/or PPTO, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid Live Better U education program, including eligible tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.
Performance-based bonus awards.
Additional premiums may apply in specific circumstances.