(USA) Tire and Battery Service Advisor

Walmart • La Habra, CA

17d • Onsite

About The Position

The Tire and Battery Service Advisor provides member service and sales support in the Tire and Battery Center (TBC). The role monitors tire and battery orders, helps members schedule installations, communicates changes and cancellations, offers alternative installation or tire-fitment options, and assists with tire maintenance and repair services. The advisor uses product knowledge, Sam’s Garage, and reference materials to recommend suitable tires and batteries, explain warranties, and help members make purchasing and service decisions.

The position supports safe, efficient TBC operations by maintaining organized and merchandised sales-floor areas, following safety and product-handling requirements, operating equipment properly, and receiving, storing, and disposing of merchandise and supplies. The advisor triages service-bay workflow, prioritizes appointments, understands service time requirements, and works with the TBC Team Lead or technicians to meet member needs. The role also processes purchases and service-related transactions, maintains documentation, uses digital tools and point-of-sale systems, and helps train and develop team members.

The advisor is expected to provide professional, empathetic service; model the company’s values and ethical standards; collaborate with associates; and contribute to an inclusive, high-quality member experience. The position is based at the Sam’s Club location listed in La Habra, California. The hourly wage range is $21.00 to $29.00, with possible premiums of $0.35 to $3.00 per hour in specific circumstances.

Requirements

• Valid state-issued driver's license.
• Must be 18 years of age or older.

Nice To Haves

• Experience in the auto service industry.
• Retail experience.

Responsibilities

• Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with steel standards, and correcting or reporting unsafe situations.
• Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damaged goods.
• Stock, clean, organize, sign, and price merchandise displays; remove damaged merchandise and secure fragile or high-shrink items.
• Monitor tire and battery orders and assist members with installation appointments; communicate lead-time changes and cancellations and suggest alternatives.
• Assist members with tire maintenance and repair services and provide recommendations, warranty explanations, and support with purchasing and service decisions.
• Promote TBC merchandise and services and collaborate with associates to increase member awareness of their value.
• Triage and prioritize TBC service-bay workflow by identifying waiting members, understanding service requirements and queue status, and coordinating priorities with the TBC Team Lead or technicians.
• Use digital tools, handheld devices, Sam’s Garage, product information, and point-of-sale systems to support operations, member service, and business decisions.
• Operate TBC equipment safely and properly; complete vehicle service requests and tests; receive, store, and dispose of merchandise and supplies; and complete and maintain required documentation.
• Process member purchases, payments, returns, refunds, and exchanges using the appropriate procedures for membership and payment types.
• Report TBC complaints, safety hazards, shrink issues, and problems with products, services, or work areas.
• Support and train team members, help address roadblocks, and model high-quality service, teamwork, integrity, and company values.
• Complete work assignments and priorities, communicate progress, collaborate with relevant partners, and recommend improvements.

Benefits

• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase plan.
• Company-paid life insurance.
• Paid time off, including PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
• Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit, including tuition, books, and fees for eligible programs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed