(USA) Tire and Battery Service Advisor

Walmart • Columbia, SC

6d • Onsite

About The Position

The Tire and Battery Service Advisor provides member service and sales support in the Tire and Battery Center (TBC). The role helps members choose appropriate tire and battery products and services, explains warranties, assists with installation appointments and order updates, and supports tire maintenance and repair services. The advisor monitors order status, communicates changes or cancellations, offers alternatives, and helps coordinate service-bay workflow and appointments to meet member needs efficiently.

The position maintains a safe, organized, stocked, and properly merchandised TBC sales floor. It includes operating TBC equipment safely, completing vehicle service requests and tests, handling merchandise and supplies, maintaining documentation, processing purchases and other transactions, and following safety, security, product-handling, and point-of-sale procedures. The advisor uses company tools and product information, including Sam’s Garage and digital devices, to support service recommendations and daily operations.

The role also supports team development and collaboration, models high-quality member service, and follows company policies, ethics standards, and the stated values of respect, integrity, customer service, and continuous improvement.

Requirements

• Valid state-issued driver's license.
• At least 18 years of age.

Nice To Haves

• Experience in the auto service industry.
• Retail experience.

Responsibilities

• Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, and correcting or reporting unsafe conditions.
• Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies, including handling claims, returns, shrink, and damages.
• Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile or high-shrink items.
• Monitor tire and battery orders and assist members with installation appointments; communicate lead-time changes and cancellations and suggest alternatives.
• Assist members with tire maintenance and repair services, product selection, purchasing, and service decisions; explain warranties and resolve concerns.
• Use Sam’s Garage, product knowledge, and reference materials to recommend suitable tire and battery products and services.
• Promote TBC merchandise and services and collaborate with associates to increase member awareness of TBC offerings and value.
• Triage and prioritize service-bay workflow by considering waiting members, queued services, service-time requirements, and appointment priorities; recommend adjustments to the TBC Team Lead or technicians.
• Apply knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, point-of-sale systems, and sales techniques.
• Use digital tools and handheld devices to plan sales, improve member service, make real-time business decisions, access product and training information, and encourage team adoption of tools.
• Model high-quality service and develop, train, and support team members by identifying roadblocks and helping others.
• Complete vehicle service requests and tests; operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and complete and maintain documents.
• Operate hardware such as cash registers and process purchases, payments, returns, refunds, and exchanges using appropriate procedures.
• Follow company policies, procedures, ethics standards, and action plans; use the Open Door Policy; and complete assignments by setting priorities, collaborating, communicating progress, and adapting to change and feedback.
• Follow TBC safety and security guidelines and applicable laws and regulations; provide correct service information, meet member needs in a timely manner, and report complaints, hazards, and product or work-area problems.
• Follow point-of-sale procedures and applicable laws, help members with payment methods, return policies, and item locations, complete sales promptly, and report complaints, shrink issues, and other problems.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off and/or paid protected time off; parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid education through Live Better U, including eligible programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed