(USA) Tire and Battery Service Advisor

Walmart • Provo, UT

6d • $19 - $27 • Onsite

About The Position

The Tire and Battery Service Advisor supports the Tire and Battery Center (TBC) by providing members with knowledgeable assistance on tire and battery purchases, installation appointments, maintenance, and repair services. The role monitors orders, communicates lead-time changes or cancellations, suggests alternatives, and uses Sam’s Garage, product knowledge, and reference materials to recommend suitable products and explain warranties.

The advisor maintains a safe, organized, stocked, and properly merchandised sales floor; presents merchandise; operates TBC equipment and point-of-sale hardware; and processes purchases, payments, returns, refunds, and exchanges. The role helps triage service-bay workflow and appointments, promotes TBC offerings, and uses digital tools to improve operations and the member experience. It also supports and trains team members, completes vehicle service requests and tests, and maintains required documentation while following company policies, safety requirements, and applicable laws.

Requirements

• Valid state-issued driver's license.
• Must be 18 years of age or older.

Nice To Haves

• Experience in the auto service industry.
• Retail experience.

Responsibilities

• Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with steel standards, and correcting or reporting unsafe situations.
• Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damaged goods.
• Stock, set up, clean, and organize product displays; remove damaged merchandise; sign and price products; and secure fragile and high-shrink merchandise.
• Monitor tire and battery orders, assist members with installation appointments, communicate lead-time changes and cancellations, suggest alternatives, and assist with tire maintenance and repair services.
• Greet members, identify their needs, recommend suitable tire and battery products and services, explain warranties, and resolve concerns with professionalism and empathy.
• Promote TBC merchandise and services and collaborate with associates across the club to increase member awareness of TBC offerings and value.
• Triage and prioritize service-bay workflow and appointments, assess service queue requirements, and make recommendations to the TBC Team Lead or Technicians to meet service needs efficiently.
• Apply knowledge of safety and compliance protocols, industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, point-of-sale systems, and selling techniques.
• Use digital tools and handheld devices to plan sales, improve service, make real-time business decisions, stay informed about products and training, and encourage adoption of new tools.
• Model high-quality member service, develop and influence team members, identify roadblocks, and assist with team training.
• Complete vehicle service requests and tests; operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and complete and maintain required documents.
• Operate hardware such as cash registers and process member purchases, payments, returns, refunds, and exchanges according to applicable procedures.
• Follow company policies, procedures, ethics and integrity standards, and the Open Door Policy; complete assignments and priorities while collaborating, communicating progress, adapting to change, and identifying improvement opportunities.
• Demonstrate company values by respecting individuals, working as a team, mentoring others, acting with integrity, serving customers and members, and striving for excellence.
• Follow TBC safety, security, legal, and service guidelines; provide accurate information; meet member needs in a timely manner; report complaints and hazards; use equipment and supplies correctly; and complete required documentation.
• Follow point-of-sale procedures and applicable laws, help members with payment methods, return policies, and item locations, complete sales promptly, and report shrink issues and other problems.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase plan, and company-paid life insurance.
• Paid time off and/or paid protected time off, with amounts depending on job classification and length of employment; paid parental leave, family care leave, bereavement leave, jury duty, and voting time.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid education through Live Better U, including eligible programs from high school completion to bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered for eligible associates.
• Performance-based bonus awards.
• Additional hourly premiums may apply in specific circumstances based on schedule, facility, season, or work performed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed