(USA) Tire and Battery Service Advisor

Walmart•San Antonio, TX

19d•Onsite

About The Position

The Tire and Battery Service Advisor supports the Tire and Battery Center (TBC) by assisting members with tire and battery purchases, installation appointments, maintenance, and repair services. The advisor monitors orders, communicates lead-time changes or cancellations, suggests alternatives, and uses Sam’s Garage, product knowledge, and reference materials to recommend suitable products, explain warranties, and provide service recommendations. The role helps coordinate the TBC service workflow, prioritizing appointments and waiting members based on service needs and estimated completion times, and works with the TBC Team Lead and technicians to maintain efficient service operations. The position also supports sales-floor standards, merchandise presentation, stocking, pricing, returns, claims, and safe handling of products and supplies. It operates TBC equipment and point-of-sale hardware, processes member transactions, completes service requests and documentation, and uses digital tools and handheld devices to support operations and member engagement. The advisor models high-quality member service, collaborates with associates, and helps train and develop team members while following company policies, safety requirements, and ethical standards. The role is based at the listed Sam’s Club location in San Antonio, Texas. The hourly wage range is $19.00 to $27.00, with possible additional premiums depending on schedule, facility, season, or work performed.

Requirements

Valid state-issued driver's license.
Must be 18 years of age or older.

Nice To Haves

Experience in the auto service industry.
Retail experience.

Responsibilities

Maintain facility and sales-floor safety by following safety procedures, conducting safety sweeps, handling forklifts and hazardous materials properly, and correcting or reporting unsafe conditions.
Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies; handle claims, returns, shrink, and damages appropriately.
Stock merchandise; set up, clean, and organize displays; remove damaged goods; apply correct signage and pricing; and secure fragile and high-shrink merchandise.
Monitor tire and battery orders, help members with installation appointments, communicate lead-time changes and cancellations, and suggest alternatives for installation or tire fitment.
Assist members with tire maintenance and repair services and provide product and service recommendations, explain warranties, and resolve concerns.
Promote TBC merchandise and services, collaborate with associates to increase member awareness, and model high-quality service.
Triage and prioritize service-bay workflow by considering waiting members, requested services, time requirements, and appointment needs; coordinate recommendations with the TBC Team Lead or technicians.
Use digital tools and handheld devices to plan sales, support service, make real-time business decisions, access product and training information, and encourage adoption of new tools.
Train, develop, mentor, and support team members; help identify and address roadblocks.
Complete vehicle service requests and tests, operate TBC equipment safely, receive, store, and dispose of merchandise and supplies, and complete required documentation.
Operate point-of-sale hardware and process member purchases, payments, returns, refunds, and exchanges according to applicable procedures.
Follow company policies, procedures, ethics and integrity standards, safety and security guidelines, and applicable laws and regulations; report complaints, hazards, shrink issues, and product, service, or work-area problems.
Collaborate with managers, coworkers, customers, members, and business partners; manage priorities and deadlines, communicate progress, recommend improvements, and adapt to change and feedback.
Demonstrate respect, integrity, customer and member focus, teamwork, accountability, continuous improvement, and a willingness to learn.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefits, including eligible tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.
Performance-based bonus awards.
Possible additional hourly premiums, depending on schedule, facility, season, or work performed.