(USA) Tire and Battery Service Advisor

Walmart • Homewood, AL

19d • $19 - $27

About The Position

The Tire and Battery Service Advisor works in Sam’s Club’s Tire and Battery Center (TBC), supporting members with tire and battery products, appointments, installation, maintenance, and repair services. The role provides knowledgeable recommendations, explains warranties, responds to member concerns, and promotes the value of TBC merchandise and services. The Advisor monitors orders, communicates changes or cancellations, and helps make alternative installation or tire-fitment suggestions.

The position helps keep the TBC sales floor safe, organized, stocked, and merchandised according to company standards. It presents merchandise, manages damaged goods and other product handling, and supports service-bay workflow by assessing the queue, appointment needs, and time required for services. The role also operates TBC and point-of-sale equipment, completes service requests and documentation, and processes purchases, payments, returns, refunds, and exchanges.

The Advisor follows safety, security, compliance, and ethics policies; uses digital tools and handheld devices to support operations and member engagement; and collaborates with, trains, and mentors team members. The role is expected to model respectful, ethical, customer-focused behavior and contribute to continuous improvement. The position pays $19.00–$27.00 per hour, with possible premiums of $0.35–$3.00 per hour in specific circumstances. Actual pay will equal or exceed the applicable local minimum wage.

Requirements

• Valid state-issued driver’s license.
• Must be 18 years of age or older.

Nice To Haves

• Auto service industry experience.
• Retail experience.

Responsibilities

• Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with steel standards, and correcting or reporting unsafe conditions.
• Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies; handle claims, returns, shrink, and damages appropriately.
• Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink items.
• Monitor tire and battery orders, assist members with installation appointments, communicate lead-time changes and cancellations, suggest alternatives, and assist with tire maintenance and repair services.
• Greet members, identify their needs, recommend suitable tire and battery products and services, explain warranties, and resolve concerns professionally and empathetically.
• Promote TBC merchandise and services, communicate their value, and collaborate with associates across the club to increase member awareness.
• Triage and prioritize service-bay workflow by reviewing waiting members, service queues, appointment needs, and service time requirements; recommend adjustments to the TBC Team Lead or Technicians.
• Apply knowledge of safety and compliance protocols, industry guidelines, service standards, equipment, TPMS, product specifications, seasonality, point-of-sale systems, and selling techniques.
• Use digital tools and handheld devices to plan sales, improve member service, make real-time business decisions, access product and training information, and encourage adoption of new tools.
• Support, train, develop, and mentor team members; model high-quality member service and identify and help address roadblocks.
• Complete vehicle service requests and tests; operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and complete and maintain required documentation.
• Operate point-of-sale hardware, process purchases, and assist with payments, returns, refunds, and exchanges using appropriate procedures for membership and payment types.
• Follow company policies, procedures, standards of ethics and integrity, and the Open Door Policy; complete assigned work, communicate progress, collaborate with stakeholders, and adapt to feedback and change.
• Follow TBC safety, security, legal, and service guidelines; provide accurate information; meet member needs in a timely manner; and report complaints, hazards, and product, service, or work-area problems.
• Follow point-of-sale procedures and applicable laws, help members with payment methods, return policies, and item locations, complete sales promptly, and report complaints, shrink issues, and other problems.
• Demonstrate the company’s stated values by respecting individuals, acting with integrity, serving members, and striving for excellence and continuous improvement.

Benefits

• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase program.
• Company-paid life insurance.
• Paid time off (PTO and/or PPTO), parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education program, including tuition, books, and fees for eligible programs.
• Performance-based bonus awards.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed