(USA) Tire and Battery Service Advisor

Walmart•Flint, MI

5d•Onsite

About The Position

The Tire and Battery Service Advisor supports members in the Tire and Battery Center (TBC) by providing product recommendations, coordinating orders and installation appointments, assisting with tire maintenance and repair services, and helping ensure efficient service-bay workflow. The role uses Sam’s Garage, product knowledge, reference materials, and digital tools to guide members on suitable tire and battery products, warranties, service options, and value. The advisor maintains safe, organized, stocked, and properly merchandised TBC sales and work areas; operates TBC equipment and point-of-sale hardware safely; handles merchandise and supplies; and completes required documentation. The role also supports sales and service goals, helps train and develop team members, handles member purchases and concerns, and follows company policies, safety requirements, applicable laws, and standards of ethics and integrity. The position requires a valid state-issued driver’s license and being at least 18 years of age. Preferred qualifications include auto service industry or retail experience. The hourly wage range is $19.00 to $27.00, with possible premiums in specified circumstances. Benefits include health coverage, financial benefits, paid time off, disability coverage, discounts, education benefits, and other programs, subject to eligibility and plan terms.

Requirements

Valid state-issued driver’s license.
Must be 18 years of age or older.

Nice To Haves

Auto service industry experience.
Retail experience.

Responsibilities

Maintain facility, sales-floor, and work-area safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with company steel standards, and correcting or reporting unsafe conditions.
Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies, including handling claims, returns, shrink, and damages.
Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink items.
Monitor tire and battery orders daily, assist members with installation appointments, communicate lead-time changes and cancellations, and suggest alternative installations or tire fitments.
Assist members with tire maintenance and repair services and provide recommendations on suitable tire and battery products, warranties, and service options.
Greet members, identify their needs, support purchasing and service decisions, resolve concerns, and provide professional, empathetic service.
Promote TBC merchandise and services by communicating their value and collaborating with associates across the club.
Triage and prioritize service-bay workflow by reviewing waiting members, service queues, and time requirements; reprioritize work and make recommendations to the TBC Team Lead or technicians as needed.
Apply knowledge of safety and compliance protocols, industry guidelines, service standards, equipment, TPMS, product specifications, seasonality, point-of-sale systems, and selling techniques.
Use digital tools and handheld devices to plan sales, improve service, make business decisions, stay informed about products and training, and encourage team adoption of tools.
Model high-quality service as a TBC brand advocate and assist with training, developing, and mentoring team members.
Complete vehicle service requests and tests; operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and complete and maintain documents.
Operate hardware such as cash registers and process purchases, payments, returns, refunds, and exchanges according to applicable procedures.
Follow company policies, procedures, ethics standards, and the Open Door Policy; complete assignments by setting priorities, collaborating, communicating progress, responding to feedback, and identifying improvement opportunities.
Follow TBC and point-of-sale safety, security, legal, and operating guidelines; provide accurate information about TBC goods and services; complete service promptly; and report complaints, hazards, shrink issues, and other problems.
Demonstrate the company’s values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off (PTO and/or PPTO).
Parental leave and family care leave.
Bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit, including eligible programs from high school completion through bachelor’s degrees, English Language Learning, and short-form certificates.
Performance-based bonus awards.
Possible premiums for specified schedules, facilities, seasons, or work performed.