(USA) Tire and Battery Service Advisor

Walmart•Longview, TX

9d•$19 - $27•Onsite

About The Position

The Tire and Battery Service Advisor serves members in the Tire and Battery Center (TBC), helping them choose products and services, coordinating tire and battery orders and installation appointments, and supporting efficient service-bay workflow. The role provides informed recommendations on tires and batteries, explains warranties, assists with tire maintenance and repair services, and addresses member questions or concerns with professionalism and empathy. The advisor maintains a safe, organized, stocked, and properly merchandised TBC sales floor. Duties include handling merchandise and supplies, maintaining displays and pricing, processing sales and returns, completing vehicle service requests and tests, operating TBC equipment safely, and maintaining required documentation. The position also supports sales and service goals, uses digital tools and point-of-sale systems, and helps train and develop team members. The role requires adherence to company policies, safety and compliance requirements, ethical standards, and TBC and point-of-sale procedures. The listed minimum qualifications are a valid state-issued driver's license and being at least 18 years old. Auto service industry and retail experience are preferred.

Requirements

Valid state-issued driver's license.
Must be 18 years of age or older.

Nice To Haves

Auto service industry experience.
Retail experience.

Responsibilities

Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with steel standards, and correcting or reporting unsafe situations.
Keep the TBC sales floor organized, stocked, zoned, and merchandised; handle claims, returns, shrink, and damages according to company policies.
Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile or high-shrink merchandise.
Monitor tire and battery orders, help members schedule installation appointments, communicate lead-time changes and cancellations, and suggest alternatives for installation or tire fitments.
Assist members with tire maintenance and repair services and recommend suitable tire and battery products using Sam's Garage, product knowledge, and reference materials.
Greet members, identify their needs, support purchasing and service decisions, explain warranties, resolve concerns, and provide high-quality service and value.
Promote TBC merchandise and services and collaborate with associates across the club to increase member awareness.
Triage and prioritize TBC service-bay workflow by checking waiting members and service queues, understanding service time requirements, prioritizing appointments, and recommending workflow adjustments to the TBC Team Lead or Technicians.
Apply knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, point-of-sale systems, and sales techniques.
Use digital tools and handheld devices to plan sales, improve the service experience, make real-time decisions, stay informed about products and training, and encourage team members to adopt new tools.
Model strong service and product standards, identify roadblocks, and help train, develop, and mentor team members.
Complete vehicle service requests and tests; operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and complete and maintain documents.
Operate hardware such as cash registers; process purchases; and assist with payments, returns, refunds, and exchanges using the appropriate procedures for membership and payment types.
Follow company policies, procedures, ethics, and integrity standards; use the Open Door Policy; and carry out related action plans.
Complete work assignments by setting priorities and meeting deadlines, collaborating with stakeholders, communicating progress, recommending improvements, and adapting to change and feedback.
Demonstrate respect for individuals, teamwork, integrity, customer and member service, and continuous improvement.
Follow TBC safety, security, legal, and service guidelines; provide accurate information; meet member needs in a timely manner; report complaints, hazards, and problems; and use equipment, supplies, and documentation correctly.
Follow point-of-sale procedures and applicable laws; help members with payment methods, return policies, and item locations; complete sales promptly; and report complaints, shrink issues, and other problems.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off (PTO and/or PPTO), with amounts based on job classification and length of employment.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit, including eligible programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered.
Performance-based bonus awards.