(USA) Tire and Battery Service Advisor

Walmart•Alpharetta, GA

17d•Onsite

About The Position

The Tire and Battery Service Advisor provides member service and sales support in the Tire and Battery Center (TBC). The role helps members choose appropriate tires and batteries, understand warranties, schedule installations, and receive tire maintenance and repair services. It monitors orders, communicates changes or cancellations, and suggests alternatives when needed. The position maintains a safe, organized, stocked, and properly merchandised sales floor; handles merchandise and transactions according to company policies; and helps prioritize service-bay workflow and appointments. It uses product knowledge, Sam’s Garage, reference materials, digital tools, and handheld devices to support service recommendations, sales, and operational decisions. The advisor also operates TBC equipment safely, completes vehicle service requests and documentation, and supports and develops team members. The role is expected to follow safety, security, legal, service, and ethics requirements; demonstrate strong interpersonal skills and professionalism; and model Walmart and Sam’s Club values in interactions with members, customers, and coworkers. The position is located at 10600 Davis Dr, Alpharetta, GA 30009-4746. The hourly wage range is $19.00 to $27.00, with possible premiums of $0.35 to $3.00 per hour in specific circumstances.

Requirements

Valid state-issued driver's license.
At least 18 years of age.
Ability to follow safety, security, legal, company, and service procedures.
Ability to effectively engage with people and handle challenging situations with professionalism and empathy.

Nice To Haves

Auto service industry experience.
Retail experience.

Responsibilities

Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with steel standards, and correcting or reporting unsafe situations.
Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.
Stock merchandise; set up, clean, and organize displays; remove damaged goods; apply appropriate signs and prices; and secure fragile or high-shrink merchandise.
Monitor tire and battery orders daily, assist members with installation appointments, communicate lead-time changes and cancellations, and suggest alternative installation options or tire fitments.
Assist members with tire maintenance and repair services and provide recommendations based on member needs, product knowledge, Sam’s Garage, and reference materials.
Explain product warranties and help members select suitable tire and battery products that provide safety, service, and value.
Promote TBC merchandise and services and collaborate with club associates to increase member awareness of TBC offerings.
Triage and prioritize service-bay workflow by reviewing waiting members, service queues, service requirements, and appointment timing; reprioritize members and recommend adjustments to the TBC Team Lead or technicians as appropriate.
Use digital tools and handheld devices to plan sales, improve service, make real-time decisions, stay informed about products and training, and encourage adoption of new tools.
Model high-quality member service and support team members by identifying roadblocks, assisting with training, and developing and mentoring others.
Provide products and services in accordance with company policies and procedures; complete vehicle service requests and tests; and operate TBC equipment safely and properly.
Receive, store, and dispose of merchandise and supplies, and complete and maintain required documents.
Operate hardware such as cash registers and process purchases, payments, returns, refunds, and exchanges according to the procedures for different membership and payment types.
Follow TBC safety and security guidelines, applicable laws and regulations, service standards, and documentation requirements; provide correct information and timely service; and report complaints, hazards, and other problems.
Follow Point-of-Sale procedures and applicable laws and regulations, prevent shrink, assist members with payment methods, returns, and item locations, complete sales promptly, and report complaints or problems.
Complete work assignments by identifying priorities and deadlines, collaborating with managers, coworkers, customers, and business partners, communicating progress, recommending improvements, and adapting to change and feedback.
Demonstrate respect, integrity, customer focus, teamwork, accountability, curiosity, resilience, and commitment to continuous improvement in accordance with company values.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off (PTO and/or PPTO), including time that may be used for vacation, sick leave, holidays, or other purposes.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit, including programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered, subject to eligibility requirements.
Performance-based bonus awards.