(USA) Tire and Battery Service Advisor

Walmart•Charlottesville, VA

26d•$21 - $29•Onsite

About The Position

This role involves being a team member, expert, techie, owner, and talent ambassador within the Tire and Battery Center (TBC). You will collaborate with team members to fulfill sales and service requests, educate associates, and mentor new technicians. You will demonstrate expertise in safety, industry guidelines, service standards, equipment operation, TPMS, product specifications, and selling techniques. Leveraging digital tools for sales and service improvement, you will use hand-held technology for immediate business decisions. As an owner, you will manage equipment and supply needs, process transactions, maintain inventory, and ensure compliance with company policies. You will also act as a brand advocate, valuing the member experience, and developing others. The role requires compliance with company policies, ethical standards, and integrity, while embracing diversity and fostering a culture of belonging. You will work as a team, build trusting relationships, communicate effectively, and strengthen the team by mentoring others. Acting with integrity means maintaining high ethical standards, modeling company values, and holding oneself and others accountable. Serving customers and members by putting them first, making decisions based on reliable information, and balancing priorities is key. Striving for excellence involves displaying curiosity, taking calculated risks, demonstrating courage and resilience, driving continuous improvement, and supporting others through change.

Requirements

Valid state-issued driver's license.
18 years of age or older.

Nice To Haves

Auto service industry experience
Retail Experience

Responsibilities

Collaborates with team members to fulfil sales and service requests
Educates other associates on tools, tasks, resources, and mentors new technicians
Communicates and develops interpersonal skills for providing safe and efficient customer service
Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, and seasonality
Demonstrates knowledge of Point of Sale systems, phone and inperson selling techniques
Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement
Utilizes hand held technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training
Adapts to new tools and encourages others to use them
Communicates equipment, tools, and supplies needs to TBC Lead
Tracks and monitors returns and special orders
Operates cash registers and processes transactions
Works hands-on in the physical area, maintaining accurate inventory
Audits safety and compliance standards
Reports TBC complaints, safety hazards, and problems with products, services, and work areas
Completes paperwork, logs, and other required documentation
Ensures merchandise is packaged, labeled, and stored in accordance with company policies and procedures
Identifies member needs, assists members with purchasing decisions, and resolves issues and concerns
Acts as a brand advocate by valuing the members experience in the TBC area and modeling high quality service and products
Develops, influences, and inspires others for working in a style that is respectful, supportive, and team-oriented
Understands roadblocks and assists in training team members
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans
Uses the Open Door Policy and applies these in executing business processes and practices
Completes work assignments and priorities by using policies, data, and resources
Collaborates with managers, coworkers, customers, and other business partners
Identifies priorities, deadlines, and expectations
Carries out tasks, communicates progress and information
Determines and recommends ways to address improvement opportunities
Adapts to and learns from change, difficulties, and feedback
Embraces differences in people, cultures, ideas, and experiences
Creates a workplace where associates feel seen, supported, and connected through a culture of belonging
Creates opportunities for all associates to thrive and perform
Helps to attract the best talent
Works as a team, builds strong and trusting relationships
Communicates with impact, energy, and positivity to motivate and influence
Strengthens the team by helping, developing, and mentoring others
Recognizes others' contributions and accomplishments
Maintains and promotes the highest standards of integrity, ethics, and compliance
Models the Walmart values to support and foster our culture
Holds oneself and others accountable
Supports Walmarts goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent
Delivers results while putting the customer first
Makes decisions based on reliable information
Balances short- and long-term priorities
Considers how own work impacts the teams ability to deliver on our purpose for all stakeholders
Displays curiosity and a desire to learn
Takes calculated risks and demonstrates courage and resilience
Drives continuous improvements
Is open to and uses new technologies and skills
Supports others through change

Benefits

Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Company paid education benefit program (Live Better U) for full-time and part-time associates
Tuition, books, and fees are completely paid for by Walmart for Live Better U program