(USA) Tire and Battery Service Advisor

Walmart • Lubbock, TX

19d • $19 - $27 • Onsite

About The Position

The Tire and Battery Service Advisor serves members in the Tire and Battery Center (TBC), providing product recommendations, service guidance, and support with tire and battery orders and installation appointments. The role maintains safe, organized, stocked, and properly merchandised sales-floor and service areas; monitors order status; communicates changes and cancellations; and assists members with tire maintenance and repair services.

The advisor supports TBC sales and service operations by triaging and prioritizing service-bay workflows, using Sam’s Garage and product knowledge to recommend appropriate products and services, and operating TBC equipment and Point-of-Sale systems. The position also processes purchases, payments, returns, refunds, and exchanges; completes vehicle service requests, tests, and required documentation; and receives, stores, and disposes of merchandise and supplies.

The role models high-quality member service, promotes TBC offerings, supports and develops team members, and uses digital tools and handheld devices to improve operations and the service experience. It requires compliance with company policies, safety requirements, applicable laws, industry guidelines, and standards of ethics and integrity. The position is based at 6016 Marsha Sharp Fwy, Lubbock, TX 79407-3730. The hourly wage range is $19.00 to $27.00, with possible premiums of $0.35 to $3.00 per hour in specified circumstances.

Requirements

• Valid state-issued driver’s license.
• At least 18 years of age.

Nice To Haves

• Auto service industry experience.
• Retail experience.

Responsibilities

• Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, following forklift and hazardous-material handling requirements, complying with steel standards, and correcting or reporting unsafe situations.
• Keep the TBC sales floor organized, stocked, zoned, and merchandised; handle claims, returns, shrink, and damages according to company policies.
• Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink items.
• Monitor tire and battery orders, assist members with installation appointments, communicate lead-time changes and cancellations, and suggest alternative installation options or tire fitments.
• Assist members with tire maintenance and repair services and recommend suitable tire and battery products, explain warranties, and support purchasing and service decisions.
• Greet members, identify their needs, resolve concerns, and provide expert service and recommendations using Sam’s Garage, product knowledge, and reference materials.
• Promote TBC merchandise and services and collaborate with club associates to increase member awareness of TBC offerings and value.
• Triage and prioritize TBC service-bay workflow and appointments, account for service requirements and waiting members, and recommend workflow adjustments to the TBC Team Lead or Technicians.
• Apply knowledge of safety and compliance protocols, tire and battery guidelines, service standards, equipment, TPMS, product specifications, seasonality, Point-of-Sale systems, and selling techniques.
• Use digital tools and handheld devices to plan sales, improve service, make real-time decisions, access product and training information, and encourage team members to adopt new tools.
• Model high-quality service and act as a brand advocate; develop, train, and mentor team members and help address roadblocks.
• Complete vehicle service requests and tests, operate TBC equipment safely, receive and handle merchandise and supplies, and complete and maintain required documents.
• Operate hardware such as cash registers and process member purchases, payments, returns, refunds, and exchanges using the appropriate procedures.
• Follow company policies, procedures, ethics, integrity, and the Open Door Policy; complete assignments by setting priorities, collaborating, communicating progress, adapting to change, and identifying improvement opportunities.
• Demonstrate the company’s stated values by respecting individuals, working collaboratively, acting with integrity, serving customers and members, and striving for excellence.
• Follow TBC and Point-of-Sale safety, security, legal, service, shrink-prevention, and documentation requirements; report complaints, hazards, and product, service, or work-area problems.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off and/or paid protected time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid Live Better U education benefit, including eligible programs from high school completion through bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered.
• Performance-based bonus awards.
• Potential premiums of $0.35 to $3.00 per hour in specified circumstances.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed