(USA) Tire and Battery Service Advisor

Walmart•Springdale, AR

8d•$19 - $27•Onsite

About The Position

The Tire and Battery Service Advisor works in the Tire and Battery Center (TBC), providing members with expert assistance, product recommendations, tire and battery services, and support with purchases and service decisions. The role monitors tire and battery orders, assists with installation appointments, communicates changes or cancellations, and recommends alternatives when needed. It also supports efficient service-bay workflow by assessing the queue, understanding service timing, prioritizing appointments, and coordinating with the TBC Team Lead or Technicians. The advisor maintains a safe, organized, stocked, and properly merchandised sales floor; presents merchandise; handles claims, returns, shrink, and damaged goods; and operates service equipment and point-of-sale hardware safely and correctly. The role uses product knowledge, Sam’s Garage, reference materials, digital tools, and handheld devices to serve members, support sales, make informed decisions, and help team members adopt new tools. It also models high-quality member service, supports associate training and development, completes documentation, and follows company policies, ethics, safety, security, and compliance standards.

Requirements

Valid state-issued driver’s license.
At least 18 years of age.

Nice To Haves

Auto service industry experience.
Retail experience.

Responsibilities

Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, following steel standards, and correcting or reporting unsafe situations.
Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies; properly handle claims, returns, shrink, and damages.
Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink merchandise.
Monitor tire and battery orders daily, assist members with installation appointments, communicate lead-time changes and cancellations, and suggest alternatives for installation or tire fitments.
Assist members with tire maintenance and repair services.
Greet members, identify their needs, assist with purchasing and service decisions, resolve concerns, and recommend suitable tire and battery products using Sam’s Garage, product knowledge, and reference materials.
Explain warranties and help members receive appropriate service and value.
Promote TBC merchandise and services and collaborate with associates across the club to increase member awareness.
Triage and prioritize TBC service-bay workflow by reviewing waiting members, service queues, service requirements, and appointment timing; reprioritize members and make recommendations to the TBC Team Lead or Technicians.
Apply knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment, TPMS, product specifications, seasonality, point-of-sale systems, and selling techniques.
Use digital tools and handheld devices to plan sales, improve service, make real-time business decisions, access product and training information, and encourage team members to adopt new tools.
Model quality service and products, develop and influence team members, identify roadblocks, and assist with training.
Complete vehicle service requests and tests; operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and complete and maintain required documents.
Engage effectively and professionally with people, including in challenging situations, with empathy.
Operate hardware such as cash registers; process member purchases and assist with payments, returns, refunds, and exchanges according to procedures for membership and payment types.
Follow company policies, procedures, ethics, and integrity standards; use the Open Door Policy; and implement related action plans.
Complete work assignments by using policies, data, and resources; collaborating with relevant partners; setting priorities and meeting deadlines; communicating progress; recommending improvements; and adapting to change and feedback.
Support an inclusive and respectful workplace, build trusting relationships, communicate positively, and help develop and recognize team members.
Act with integrity, accountability, humility, honesty, fairness, and transparency, while supporting Walmart’s goal of becoming a regenerative company.
Serve customers and members, make decisions using reliable information, balance priorities, and consider the impact of work on the team and stakeholders.
Pursue learning and continuous improvement, use new technologies and skills, and support others through change.
Follow TBC safety, security, legal, and regulatory requirements; provide accurate information and timely services; report complaints and hazards; use equipment and supplies correctly; and complete required documentation.
Follow point-of-sale procedures and applicable laws, help members with payment methods, return policies, and item locations, complete sales promptly, and report complaints, shrink issues, and problems with products, services, or work areas.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off and/or paid protected time off, with amounts depending on job classification and length of employment.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid Live Better U education benefit, including eligible programs from high school completion through bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered for eligible associates.
Performance-based bonus awards.
Potential hourly premiums of $0.35 to $3.00 in specific circumstances.