(USA) Tire and Battery Service Advisor

Walmart • Tarentum, PA

4d • Onsite

About The Position

The Tire and Battery Service Advisor supports members with tire and battery purchases, service decisions, appointments, installation needs, maintenance, and repairs. The role monitors tire and battery orders, communicates changes or cancellations, recommends suitable products and services, explains warranties, and helps resolve member concerns. Advisors use Sam’s Garage, product knowledge, reference materials, and digital tools to support members and improve the service experience.

The position helps keep the Tire and Battery Center sales floor organized, stocked, safe, and properly merchandised, and triages service-bay workflow to meet member needs efficiently. It also involves operating equipment and point-of-sale hardware, processing transactions and returns, completing vehicle service requests and documentation, and safely receiving, storing, and disposing of merchandise and supplies.

The advisor follows company policies, safety and compliance requirements, and ethical standards; reports hazards and service issues; and supports team members through collaboration, training, and mentoring. The position emphasizes respectful teamwork, integrity, customer and member service, and continuous improvement.

Requirements

• Valid state-issued driver's license.
• Must be 18 years of age or older.

Nice To Haves

• Auto service industry experience.
• Retail experience.

Responsibilities

• Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials appropriately, and correcting or reporting unsafe conditions.
• Keep the Tire and Battery Center sales floor organized, stocked, zoned, and merchandised according to company policies, including handling claims, returns, shrink, and damaged merchandise.
• Stock merchandise, set up and maintain product displays, remove damaged goods, sign and price merchandise, and secure fragile and high-shrink items.
• Monitor tire and battery orders, assist members with installation appointments, communicate lead-time changes and cancellations, and suggest alternatives for installation or tire fitments.
• Assist members with tire maintenance and repair services and provide recommendations on tire and battery products, services, warranties, and purchasing decisions.
• Use Sam’s Garage, product knowledge, and reference materials to recommend safe and suitable products and help ensure members receive service and value.
• Promote Tire and Battery Center merchandise and services and collaborate with associates to increase member awareness of the offerings.
• Triage and prioritize service-bay workflow by considering waiting members, queued services, service time requirements, appointments, and member needs; make recommendations to the Team Lead or technicians.
• Apply knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment, TPMS, product specifications, seasonality, point-of-sale systems, and selling techniques.
• Use digital tools and handheld devices to plan sales, improve service, make real-time business decisions, access product and training information, and encourage adoption of new tools.
• Model high-quality service, act as a brand advocate, identify team roadblocks, and assist with training, developing, and mentoring team members.
• Complete vehicle service requests and tests, operate Tire and Battery Center equipment safely, receive, store, and dispose of merchandise and supplies, and complete and maintain required documents.
• Operate hardware such as cash registers and process member purchases, payments, returns, refunds, and exchanges according to applicable procedures.
• Follow company policies, procedures, ethics standards, and the Open Door Policy; complete assignments by prioritizing work, collaborating, communicating progress, and adapting to feedback and change.
• Follow Tire and Battery Center safety, security, legal, and service guidelines; provide correct information; report complaints, hazards, and product or work-area problems; and use equipment and supplies properly.
• Follow point-of-sale procedures and applicable laws to prevent shrink, assist members with payment methods and return policies, complete sales promptly, and report complaints or shrink issues.
• Demonstrate professionalism and empathy in challenging situations and contribute to a respectful, inclusive, collaborative team.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off and/or PPTO, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit, including eligible programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates.
• Performance-based bonus awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed